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THE WORST SERVICE IN THE WORLD

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kekko cozzolin...
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Post time 2020-9-16 20:23:58 | Show all posts |Read mode
THE WORST SERVICE IN THE WORLD Reply:3| View:171

kekko cozzolino2020/8/31 09:33:19

I asked 6 times to be able to use GotPC with my Facebook account as all browsers are stopping using flash. I use MacOs and GtArcade does not sync my facebook account (option is missing). I was told 7 days ago that tech support still has nothing. Now the game no longer runs on Chrome, Brave and Safari (the game does not load and the first looped screen always reappears). I can no longer play and for this reason either i find a solution or i stop playing !!!! This time i would like a solution and not that the ticket be canceled as it happened 2 times after all, with a minimum of respect for those who have spent money on your game and good to have it.


Mike2020/8/31 09:35:29

Dear Player,

Thank you for contacting us.

If you are using GTArcade desktop on Mac OS, please trigger the error/glitch again and close the game. Then provide us log files found with the steps below:

1. Find "Console.app" (An icon with yellow letters and black background).
2. Find the path "~/Library/Logs/Unity" and Compress all the log files.
3. Upload the files to Google drive or other trusted cloud drive.
4. Please be sure to provide us link to the file.

Thanks for your cooperation.


Regards,
Mike

kekko cozzolino2020/8/31 09:52:01

Path for download Log files

https://mega.nz/file/XXXXXXXXXXXXXXXXXXXXX

Mike2020/8/31 09:57:09

Dear Player,

Thank you for contacting us.

Your ticket has been submitted to corresponding department for processing.

We are sorry for your inconvenience.Your understanding will be appreciated.


Regards,
Mike

4° 5° 6° 7° Etc

SAME ANSWER

kekko cozzolino2020/9/16 14:17:38

AGAIN ... AGAIN ... BUT NO SOLUTION FOR ME!!!!
Mike
2020/9/12 10:46:37
Dear Player,

Thank you for contacting us.

Your ticket has been submitted to corresponding department for processing.

We are sorry for your inconvenience.Your understanding will be appreciated.


Regards,
Mike


Sooner or later i will have a solution to my problem ????


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 kekko cozzolin... Last edit in 2020-9-16 20:23:58

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abysuo3mhhcf7v...
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Post time 2020-9-16 23:07:02 | Show all posts
...but they are the best service in robbery our money.
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  • Hello yes I concur, had a problem with a second small new starter account being created when I tried to log in using Facebook. For over a month I cannot get my level 17 castle back, and it has just disappeared now. All I get is the small starter account. I have wasted time and money now since I bought a commander. Very bad support and technical service!!!!!!!!!!!!!!!!!!
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    2020-9-20 16:09  Reply

 abysuo3mhhcf7v... Last edit in 2020-9-16 23:07:02

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anti_dataprote...
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Post time 2020-9-16 23:55:38 | Show all posts
Hi, she doesn't care whether you can play or not. In case you ALL have not understood that they are only fixated on your data. Not more. I am always contacted by spam mails with a username that I only used here. so they sell our data.
China violates all European data protection regulations. They'll soon be on facebook. Thank God. Either they are blocked in the EU or they have to pay millions in fines. I'm looking forward to this day. Therefore the accounts cannot be deleted.
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 anti_dataprote... Last edit in 2020-9-16 23:55:38

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thunderfury
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Post time 2020-9-17 06:27:56 | Show all posts
Dear kekko,
We would like to assist you however we can. Would you be able to get us ticket numbers to start?
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 thunderfury Last edit in 2020-9-17 06:27:56

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