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lulumathi972
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Post time 2020-10-3 20:51:20 | Show all posts |Read mode
payments Reply:52| View:348
Edited by lulumathi972 at 2020-10-19 17:46

Hello, I have a big problem, I noticed several suspicious transactions coming from this site and I realized that my card was being used for this game.

I would like to be reimbursed because the amounts are very important.


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 lulumathi972 Last edit in 2020-10-3 20:51:20

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Ωsiris
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Post time 2020-10-4 00:19:40 | Show all posts
Edited by Ωsiris at 2020-10-4 02:35

   Hello, it is possible to make a chargeback for the amount spent.
  In order to do that you will have to contact GTArcade directly and tell them the story. Please note that if the chargeback proves to be successful, your son will lose the ability to recharge again on that account.
   Edit: I am sorry, I misspelled it, you don't have to call GTArcade staff, you have to call your payment provider.
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 Ωsiris Last edit in 2020-10-4 00:19:40

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lulumathi972
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 Author| Post time 2020-10-4 15:34:24 | Show all posts
Do you know how can I contact them ?
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 lulumathi972 Last edit in 2020-10-4 15:34:24

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Ωsiris
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Post time 2020-10-4 18:01:39 | Show all posts
   You should call them. We can not know who your payment provider is (the company where you have your billing details).
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 Ωsiris Last edit in 2020-10-4 18:01:39

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lulumathi972
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 Author| Post time 2020-10-6 06:06:22 | Show all posts
Edited by lulumathi972 at 2020-10-19 17:47

Why are you doing?
I told you that I wanted to be reimbursed and still no answer from you!
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 lulumathi972 Last edit in 2020-10-6 06:06:22

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lulumathi972
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 Author| Post time 2020-10-6 06:19:01 | Show all posts
Edited by lulumathi972 at 2020-10-19 17:48

I'm starting to lose patience it's dishonest what you're doing !
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 lulumathi972 Last edit in 2020-10-6 06:19:01

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elfmaiden
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Post time 2020-10-6 06:34:48 | Show all posts
Well, I'm a bit confused here. I see no mention of deleting any account in the previous comments .

All he said was you would need to contact your bank, or credit card company to have the charges reversed.

If you have a different thread going here, please stick to ONE.
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 elfmaiden Last edit in 2020-10-6 06:34:48

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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lulumathi972
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 Author| Post time 2020-10-6 13:53:09 | Show all posts
Edited by lulumathi972 at 2020-10-19 17:54

Very well, since you are unable to do so, I will go to my bank!
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 lulumathi972 Last edit in 2020-10-6 13:53:09

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mistraven
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Post time 2020-10-6 14:03:38 | Show all posts
Hello
First of all the ticket system is not working in years
The initial topic was your request to be reimbursed and we explained that GTA does not do refunds so the only way to reverse charges is to contact your payments provider
Also if you reverse any recharge GTA will suspend your recharge capability (permanent recharge ban)
If there is another issue you wish to discuss please be more specific cause we have no access to tickets and that system does not really work anyways
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 mistraven Last edit in 2020-10-6 14:03:38

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lulumathi972
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 Author| Post time 2020-10-6 14:40:34 | Show all posts
The person told me that I'll not reimburse, he ask me too if I want to close my account, I told him that no finally.
But he blocked my payment, so I could not recharge for the decoration event either for Halloween event, I was first in my server, the second recharged for decoration event and she won 60M of br, I can't beat her now,  so I don't understand why my payment are unable. I didn't contact my bank for reimbursement,  so it's your fault
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 lulumathi972 Last edit in 2020-10-6 14:40:34

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