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Missing Diamonds

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axiana
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Post time 2021-9-13 06:21:01 | Show all posts |Read mode
Missing Diamonds Reply:10| View:65
Hi.. I just came back on the game .. i noticed that my diamonds were gone. Is there any possible way i could still  get those
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 axiana Last edit in 2021-9-13 06:21:01

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ƐӀɾìç
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Post time 2021-9-13 07:29:36 | Show all posts
can you tell us the approximate last time you played, we also need a screenshot of your mail being open, uncropped so we can see your in game name and server.  Also please include your in game name, server, platform in text
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 ƐӀɾìç Last edit in 2021-9-13 07:29:36

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axiana
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 Author| Post time 2021-9-13 23:22:51 | Show all posts
i think it was december 2019 / ign: Kimberly Ang server: ud9 platform: gtarcade


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 axiana Last edit in 2021-9-13 23:22:51

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pineapples
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Post time 2021-9-14 06:27:46 | Show all posts
Hi Kimberly, could you please post clearer screenshot as i am unable to determine the server number from the chat box. Also approximately how many diamonds did you have when you last played?? If you recall the original name and number of your server that would be most helpful as well. Thanks in advance for your patience and understanding in this matter.
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 pineapples Last edit in 2021-9-14 06:27:46

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axiana
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 Author| Post time 2021-9-14 08:00:00 | Show all posts
I gotta be honest i don't really recall the server I had before but I think it was already ud9/ and the Dias approximately 8k I believe


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 axiana Last edit in 2021-9-14 08:00:00

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 Author| Post time 2021-9-14 08:14:12 | Show all posts
here is this pic


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 axiana Last edit in 2021-9-14 08:14:12

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silvermistr
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Post time 2021-9-14 18:18:03 | Show all posts
Hi Kimberly,

If you hover your mouse to the clock at the top bar of the client/desktop app, you will see the name of the original server. Thank you for the screenshot, we will report this for you. We will update this thread once we hear back from the Devs. Your patience and understanding are much appreciated.
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 silvermistr Last edit in 2021-9-14 18:18:03

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supranova
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Post time 2021-9-15 06:17:55 | Show all posts
Hello player
This has been reported by silvermistr, please avoid using quick reply next time, use the normal reply post at the bottom.
Thanks
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 supranova Last edit in 2021-9-15 06:17:55

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silvermistr
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Post time 2021-9-16 18:07:25 | Show all posts
Edited by silvermistr at 2021-9-16 19:35

Hi Kimberly,

We need to make sure you have collected all game mails, so please provide us the screenshot of your empty game mail. Please hover your mouse over the game clock for time stamp while you take the screenshot. Also, make sure chat box is open, showing your server name/number. Thank you
UPDATE:
Your sealed diamonds are sent, please confirm.
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 silvermistr Last edit in 2021-9-16 18:07:25

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axiana
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 Author| Post time 2021-9-16 21:58:01 | Show all posts
got it thanks silvrmstr
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 axiana Last edit in 2021-9-16 21:58:01

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