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House of Card mess up 16.11.15

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lc012
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Post time 2015-12-29 23:32:29 | Show all posts |Read mode
House of Card mess up 16.11.15 Reply:3| View:163
Edited by lc012 at 2015-12-29 23:33

im writing here because because you told me to and your support centre sucks .. and just going to copy and past the whole convosation.

my answers are in purple  and the support are in red

My Ticket

2015-11-16 02:12                                 House Of Cards Mess Up
in House of Cards, i was buying cards for refine stones and got the cards, bought the refine stone, swapped some more cards .. I still on the page ... I pressed swap .. and the next thing I know I now own a Nether Lord Emblem .. which I freaking don't want .. I wasn't even on that page .. I have no idea how I got it .. can u reverse it, I don't want Nether Lord, its not even useful to me .. I want my cards back for it!!!!!!!
Server repliedsent 2015-11-16 02:12
                                Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.                       

  • jassica sent 2015-11-16 03:08
                                             Dear Player. We will report your issue to our DEV player. They will refund it to you. Thanks for your patience.
  • sent 2015-11-18 08:47
                                             thanks for answering .... was just wondering if that refund will happen before the next House of Cards turns up?
  • jassica sent 2015-11-18 09:58
    Dear Player. Could you tell me the name of your sever after merge? And did you summoned the Nether Lord Emblem? Thanks.
  • Vegetable sent 2015-11-18 20:28
    Dear player, could you tell us your exact server name? Thank you.
  • sent 2015-11-19 09:13
                                             server is ua24, and no I didn't summon the Nether Lord crest .. its just sitting in my inventory.
  • sent 2015-11-20 02:51
                                             server is ua24, and no I didn't summon the Nether Lord crest .. its just sitting in my inventory
  • sent 2015-11-23 23:52
                                             server is ua24, and no I didn't summon the Nether Lord crest .. its just sitting in my inventory
  • jassica sent 2015-11-24 03:12
    Dear player,we will reported this problem to our DEV, and apply a refund for you. Very appreciate of your patience.
  • sent 2015-11-25 08:12
                                             okay thanks .. but I was still wondering when that will happen, specially since House of Card event is here again?
  • sent 2015-12-03 08:26
                                             this is getting ridiculous .. it been like 3 weeks and im still waiting for this to be refunded ..
  • sent 2015-12-14 02:49
                                             its been and month and im still waiting .. what is the point of having a support section if u don't actually help and follow through with the things you said you would do .. im still waiting for the Nether Lord Emblem that the House of Card gave me!!! ...   all I want is the cards back .. since I didn't actually want this and didn't even press the swap button for it ... I think im entitled to have my cards back.. just a simple thing ... but noooo you've been dragging this on for a month!!!! .... for that last time will you do something about it ... I need those cards!
  • sent 2015-12-29 02:35
                                             OH MY GOD .. WHY WONT YOU SORT THIS OUT?!
  • Miya sent 2015-12-29 02:44
    Hello. We’re sorry that we are having an adjustment on Support Center. To make sure that your problems can be resolved in time, we suggest that you report your problems via our forum(http://community.gtarcade.com/group/2008) for a quick resolution. For example, your personal issues go to Support Section, and the in-game bugs you've found go to Bug Section. You may still report your private problems involving recharge and account here. We're very sorry for all the inconvenience we have caused. And may the angelic power be with you!
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 lc012 Last edit in 2015-12-29 23:32:29

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niladri ghosal
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Post time 2015-12-29 23:54:06 | Show all posts
may the angelic power be with u?? classic response
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 niladri ghosal Last edit in 2015-12-29 23:54:06

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moonlighty
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Post time 2015-12-30 01:27:16 | Show all posts
Hello, so your server is ua24 and your IGN please? I will report it when you provide me with your IGN as well. When you provide this information please PM me with link of this thread so I can report.
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  • hi yes my sever is ua24 ... my IGN is Laura .. and I've PMd the thread.. I hope you can get further than I did =]
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    2015-12-30 06:00  Reply

 moonlighty Last edit in 2015-12-30 01:27:16

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moonlighty
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Post time 2016-1-6 00:46:26 | Show all posts
Hello, I was told in my report you have been compensated and your crest wast exchanged back for cards.
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 moonlighty Last edit in 2016-1-6 00:46:26

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