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Recharge History Bonus Event Bug

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slawfor
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Post time 2016-1-5 05:52:12 | Show all posts |Read mode
Recharge History Bonus Event Bug Reply:3| View:223
Player Name:  Formica
Server:  Havok (1140)


One of my Recharge History Bonus quests is to "Challenge in Arena 16 times 1 day during the event".  For this I would win 15 Blazing Stars.

I spent the 750 diamonds required to get to 15 Arena challenges (50+100+150+200+250 = 750).   But the game would not let me do a 16th challenge -- It said I had to raise my VIP level.   I am VIP5 and there is no mention that the quest is resticted to higher VIP levels in the Recharge Bonus Event.

I shouldn't have to spend 750 diamonds just to  learn that I cannot do the final challenge because VIP 5 is too low a level.   So I am out 750 diamonds AND I never did get the 15 Blazing Stars either.

Since I bought those diamonds using my money, I feel you tricked me into spending them and then not letting me get the reward.   Could you please return them to my account?


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 slawfor Last edit in 2016-1-5 05:52:12

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moonlighty
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Post time 2016-1-6 01:56:55 | Show all posts
Hello, I would ask about this problem. Please do have patience as SM might need time to answer my report.
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 moonlighty Last edit in 2016-1-6 01:56:55

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moonlighty
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Post time 2016-1-8 01:04:48 | Show all posts
Hello, your diamonds were refunded, sorry for trouble caused.
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 moonlighty Last edit in 2016-1-8 01:04:48

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 Author| Post time 2016-1-15 04:10:19 | Show all posts
Thank you!
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 slawfor Last edit in 2016-1-15 04:10:19

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