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zarzarell
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Joined 2014-7-8
Last Visited 2020-08-05
Post time 2016-1-15 01:47:16 | Show all posts |Read mode
payment suspension Reply:0| View:196
I am waiting for 2 month,for someone to unblock my payment system......for a mistake made by gtarcade company and for trying to blame me of "charge back/refund".

Kael sent 2015-11-22 08:11
                                        Hello:Recently we were informed that your account has applied for chargebacks, and we feel quite sorry about that. In order to protect your account security, we have to block your recharge function.Keep in mind this has violated the fairness of trade agreement in our Terms of Service (TOS). We would like you to understand that since your chargeback was completed but you have already used your purchased credits, this action can be considered cheating and/or fraud.We know this might have been a mistake, so we suggest that you cancel your chargeback application, spend the same amount on another recharge, or you may remit the chargeback sum to our corporation Paypal account. Our corporation Paypal account is: jiayz@youzu.com. Please show us the transaction ID once you send back the charge amount.We hope you will consider the concerns we have expressed here. If you accept and have chosen from the options above, please inform us. Thank you for your understanding! We hope you can continue to enjoy the game!If you have other questions, please contact us here: jiayz@uuzu.com, or payment@gtarcade.com. If you applied for a chargeback because you were unhappy with your experiences, please let us know how we can make our services better. You can be assured that we are always trying our best to improve.And please don’t forget to include your account information in your email, like character name and server number. Thank you!                                            

same answer after some time,diferent dev:
Belinda sent 2016-01-15 01:08
                                        Dear player. Recently we were informed that your account has applied for chargebacks, and we feel quite sorry about that. In order to protect your account security, we have to block your recharge function. Keep in mind this has violated the fairness of trade agreement in our Terms of Agreement (TOS). We would like you to understand that since your chargeback was completed but you have already used your purchased credits, this action can be considered cheating and/or fraud. We know this might have been a mistake, so we suggest that you cancel your chargeback application, spend the same amount on another recharge, or you may remit the chargeback sum to our corporation Paypal account.  Our corporation Paypal account is: jiayz@youzu.com. Please show us the transaction ID once you send back the charge amount. We hope you will consider the concerns we have expressed here. If you accept and have chosen from the options above, please inform us. Thank you for your understanding! We hope you can continue to enjoy the game! If you have other questions, please contact us here: jiayz@uuzu.com, or payment@gtarcade.com. If you applied for a chargeback because you were unhappy with your experiences, please let us know how we can make our services better. You can be assured that we are always trying our best to improve. And please don’t forget to include your account information in your email, like character name and server number. Thank you!                                            
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 zarzarell Last edit in 2016-1-15 01:47:16

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