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No answer on support tickets

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funny.steffi
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Post time 2016-1-24 08:45:33 | Show all posts |Read mode
No answer on support tickets Reply:4| View:287
Hello,
i opened 2 support tickets, and didnt get any reactions on it... Are all admins on vacation or why does nobody help me?
I opened my first one on the 10th, then i ask in the same ticket on the 15th if anybody could help me. Then on the 19th i opened a new ticket, and today on the 24th is still no reply on any of them

Just now i read that gtarcade has some trouble with the support service and i have to write in this forum whats wrong with the game.

Since the 10th im missing about 300 diamonds, i had them on the day before, but on the 10th they went missing. I checked if i spend them somewhere accidentally, but i didnt find anything. I set the settings that the game always ask me if im going to do or spend anything, i would have noticed spending 300 diamonds.

Server: Ebenezer (767)
Playername: Dragonrider
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 funny.steffi Last edit in 2016-1-24 08:45:33

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lisa joyner
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Post time 2016-1-24 08:54:56 | Show all posts
Good luck - they haven't responded to a ticket question I left right b4 X-mas. I have tried 3x since then. Still in Pending status. They are a joke.
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 lisa joyner Last edit in 2016-1-24 08:54:56

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spamm1
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Post time 2016-1-24 09:25:17 | Show all posts
This entire outfit is farcical and people still pump in the cash - nothing will ever get fixed because lame ass players whose no.1 skill is whimpering behind their debit cards to maintain their beloved LOA status haven't got the brains to hold back the cash until things change.

LOA casher goes into a sports shop and buys a pair of expensive sneakers with half the stitching missing and unwearable - what does he do? goes in the following week and buys another pair - that's you dumb asses!!!!  
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  • I'm guilty, but I have had enough. there are supuer long delays at paypal currently but I will get them on the phone in a day or two. I'm done spending my money here and never getting a single issue resolved. I'm going to get as many dia purchases reversed as I can
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    2016-1-24 10:44  Reply
  • Good on you - imagine a retail outlet that treats paying customers like this company does - jeez, no one would ever return.
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    2016-1-25 19:42  Reply

 spamm1 Last edit in 2016-1-24 09:25:17

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freyafm
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Post time 2016-1-24 14:30:53 | Show all posts
Hello funny.steffy! Indeed the Ticket Support lacks of ...support I guess?!
Your best bet is to come here in the forum (Support Section) and report like you just did. We will do our best to take your case and report it...and we do push to get answer!  If you see that no moderator made any report for you in 6-8h, just bump your thread ...it's so easy for your post to get thrown back having so many players responding in here. You can also sent a PM to any moderator and that will be even faster! Just make sure you provide the link of your thread and all should be good.
Now about your issue...so you had 300 diamonds going "poof" on Jan 10th correct? I will make a report for you and they should be able to check your logs in that day and see what happened.
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 freyafm Last edit in 2016-1-24 14:30:53

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Please try and make all the posts/threads that have to be reported, in Support Section!!!!
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freyafm
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Post time 2016-1-29 14:31:43 | Show all posts
Hello again funny.steffy! So this is their answer: "spent 390 diamonds on Fortune bag on 2016-01-09 at 22:32:03 "
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 freyafm Last edit in 2016-1-29 14:31:43

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Please try and make all the posts/threads that have to be reported, in Support Section!!!!
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