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Monthly Card Not activated

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kirmizi
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Post time 2016-3-31 12:20:56 | Show all posts |Read mode
Monthly Card Not activated Reply:3| View:268
Yesterday was my last collection for my monthly card so after reset i recharged 10USD in order to reactivate it but it will not reactivate. Please fix this. Thanks

IGN = Kirmizi
Server = S7 BookofLawgiving Ua3


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 kirmizi Last edit in 2016-3-31 12:20:56

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forrest.hallib...
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Post time 2016-3-31 12:56:26 | Show all posts
from your SS you recharged too soon, you have to wait until it is completely done. cant go by the 0 days at bottom,
it will say that on the last day of the 30 day cycle. sorry, since it still shows click to collect on the card itself, means it was not expired.
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  • If it had not expired yet then I should have been able to collect the last day. It said zero days yesterday as well that is why i waited until reset to recharge.
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    2016-3-31 13:04  Reply

 forrest.hallib... Last edit in 2016-3-31 12:56:26

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Forrest, Montu-514/ then UA67, then ub12, now uc6   use FB/IE
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Ѕilverᚺorn
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Post time 2016-3-31 13:05:16 | Show all posts
Dear Player,

in your screenshot its saying 0 days left, which means it the same day as it runs out. You need to wait 1 more day after its run out.

Exactly as forrest said tho.

Have a good day.
Note: PM me when you reply, so i can update the report asap
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  • It said zero days yesterday as well which is why i waited to recharge until today

    If it had not expired i should have been able to collect a last day. The whole point of itis to do this seamlessly so that I dont miss a day of collecting diamonds. So there is nothing that anyone can do?

    I appreciate your help but every time I have an issue with the game it goes unresolved. This is very discouraging
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    2016-3-31 13:08  Reply

 Ѕilverᚺorn Last edit in 2016-3-31 13:05:16

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forrest.hallib...
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Post time 2016-3-31 13:42:02 | Show all posts
when the card is done/expired it will say unactivated across the middle, not collected, or click to collect as per your SS, you can still collect the last day dias, when it says 0 days left, but any recharge will not apply,
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  • Well now it does say unactivated after i recharged but i guess it doesnt really matter. I should probably just spend my money on something better any way. thanks for your help
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    2016-3-31 13:54  Reply
  • Ѕilverᚺorn 

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    it exactly as forrest said, this issue happens a lot because player are rushing to recharge, but they never activate it manually, they always ask player to recharge again.
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    2016-3-31 14:30  Reply

 forrest.hallib... Last edit in 2016-3-31 13:42:02

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Forrest, Montu-514/ then UA67, then ub12, now uc6   use FB/IE
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