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Compensation for Broken Events Please

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angelofharlem
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Post time 2016-4-2 04:01:36 | Show all posts |Read mode
Compensation for Broken Events Please Reply:9| View:936
Edited by angelofharlem at 2016-4-3 21:07

IGN: Nooby
Server: UA1

Hello Mods, thanks for your help with my recent tickets. You did a good job and it was really appreciated.

Could you please advise about any compensation offered for the recent broken events:-

Divine War: This only worked on the first battle day.  I was ranked in top 20 after the first battle. After that it was broken for the next three battles. This was when the server time changed by 1 hour. I lost around 40 diamonds trying to move my hero to other cities because of the error messages. I would have ranked in the top 20 and likely in the top 15 over the whole event. That would have resulted in winning a lot of divine war tokens and resources.

2 day "Angel Collection" (Hot Event): It was impossible to collect the second prize (sunflower) or any of the following prizes on the first day. There were timing problems collecting prizes on the second day. It was only possible to collect some of these prizes by refrshing the browser lots of times.

April Fools Day (Hot Event): It's been impossible to get into CS battles for most of this week. The 25 minute timer just counts down to zero. It's currently impossible to collect the foolish fashion shards prize.

Thanks.
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 angelofharlem Last edit in 2016-4-2 04:01:36

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moonlighty
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Post time 2016-4-2 17:13:05 | Show all posts
Hello, I will report all your issues however I cannot promise anything. Please do have patience as it might take a while.
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 moonlighty Last edit in 2016-4-2 17:13:05

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angelofharlem
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 Author| Post time 2016-4-3 01:05:10 | Show all posts
Okay thanks moonlightly. I appreciate any help that I can get. Cheers.
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 angelofharlem Last edit in 2016-4-3 01:05:10

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 Author| Post time 2016-4-6 02:12:26 | Show all posts
Edited by angelofharlem at 2016-4-6 06:40

Broken events update:
CS wyrm race - this has been broken for around 1 week. We are unable to attack other wyrms.
Craft Master (day 1) - this appeared out of the blue sometime late yesterday. Only 6 players on our server were lucky enough to take part. I wasn't one of those players. Neither were all the other players on our server.
CS battles - there still appears to be problems getting into these battles. I have timed out twice today already.
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 angelofharlem Last edit in 2016-4-6 02:12:26

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moonlighty
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Post time 2016-4-9 02:07:18 | Show all posts
Dear Player, I was informed that it should have been fixed by now.
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 moonlighty Last edit in 2016-4-9 02:07:18

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angelofharlem
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 Author| Post time 2016-4-10 01:27:54 | Show all posts
Hello moonlightly thanks for your help.
Yes cs wyrm is now working. I can also get into cs battles but it still often times out.
Any news about compensation?
Cheers.
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 angelofharlem Last edit in 2016-4-10 01:27:54

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 Author| Post time 2016-5-12 20:38:52 | Show all posts
Guess this is usual situation.

Report issue.
   Wait for response.
       Wait.
           Mod replies and tries to help.
                  Wait.
                      Ask for update.
                             Wait some more.
                                      Give up as you have no chance of getting help.
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 angelofharlem Last edit in 2016-5-12 20:38:52

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dragonlady
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Post time 2016-5-12 21:01:47 | Show all posts
Hello Nooby,

I'm sorry you feel like your problems haven't been addressed fast enough but I'm uncertain of what is your current situation about this thread? Not getting a match in CS is a known issue and it is reported several times, we are all hoping it will be fixed but really all we can do is report

Thanks and sorry for your inconvenience
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  • The first Divine War battle ran okay. Then there was the server time change. I stayed up to 0200 in the morning only for Divine War to failed to run another 3 times before the event ended. We could only collect rewards based on 1 battle. Players lost loads of prizes from kills, rankings and battle objectives. Consequently we were unable to collect anything much from the shops either.
    Players complained on the forum for days about not being able to collect prizes from the Angel Collection hot event. That included homestead items like the 1x1 sunflower and 2x2 surfboard.
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    2016-5-13 22:58  Reply

 dragonlady Last edit in 2016-5-12 21:01:47

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 Author| Post time 2016-5-24 20:27:34 | Show all posts
Looks like this has become yet another dead ticket.
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 angelofharlem Last edit in 2016-5-24 20:27:34

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onγχ
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Post time 2016-5-25 03:24:49 | Show all posts
They wont compensate for Divine war as the offered a genereal one for everyone....

Also because it effected everyone they wont give individual rewards for this.

Thanks onyx
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 onγχ Last edit in 2016-5-25 03:24:49

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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