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dtbritton
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Post time 2016-4-5 12:18:31 | Show all posts |Read mode
Monthly card Reply:19| View:1098
Edited by dtbritton@yahoo.com at 2016-4-5 14:45

I recharged 10$ after reset to renew my monthly card.  It still shows 0
Payment Information
Name: User
Reference Number: w86380540
Order date: Apr 4, 2016 11:02 PM (GMT-5)
Payment method: Gift Card Subway

Product
Price
ReCharge $10.49
US $10.49


days and unactivated.  I already had 40 HoC cards not given to me this month and now this.  And yes it had 0 days on it before reset and was not collected.  Please fix this!!!  IGN Izzy server 1062 Hamid
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 dtbritton Last edit in 2016-4-5 12:18:31

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forrest.hallib...
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Post time 2016-4-5 12:25:31 | Show all posts
it is still active from your pic, you needed to wait, if it allowed you to collect that day it is still active until reset. cant go by the 0 days,
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  • Fixed the upload...the card was not collected after reset.  It's last day was actually April 4th to collect.  No where does it say I have to wait until midnight my time to recharge to get my card activated.  If that is the case then it needs to be stated on it somewhere.  
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    2016-4-5 13:43  Reply

 forrest.hallib... Last edit in 2016-4-5 12:25:31

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Forrest, Montu-514/ then UA67, then ub12, now uc6   use FB/IE
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dtbritton
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 Author| Post time 2016-4-5 13:38:38 | Show all posts
The card would have reactivated had I of waited until midnight my time.  I recharged reset time which is 11pm CST.  No where does it say that you have to wait until actual date change.  

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  • yea this is an ambiguous and confusing issue as logic would be that if it shows 0 days left, then go ahead and recharge to renew.  I am waiting for my monthly card recharge as well
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    2016-4-5 16:04  Reply

 dtbritton Last edit in 2016-4-5 13:38:38

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onγχ
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Post time 2016-4-5 19:05:31 | Show all posts
It doesnt say it but forest is correct you have to wait till the next day to activate it again to stop people caliming it twice on one day.

Sorry Onyx
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  • It has said 0 days for 2 days now.  I waited until the 2nd day to recharge for renew.  It says unactivated the 2nd day not the first day.  Fix my card.  If you go and look you will see that I am not trying to claim anything I do not deserve for doing things the way they are supposed to be.  I have already recharged 3000 diamonds this month.  This is BS.
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    2016-4-6 00:03  Reply
  • It also looks like I am not the only one with this exact same problem of waiting until the 2nd day to recharge and the card still not working.  Go and look at my account and you will see I waited just like you are supposed to do and report this to who it needs to be so it can be fixed instead of blowing it off like I am an idiot and didn't wait.  It was flashing at reset with 0 days and I did not collect because it was already out.  I recharged and it still said 0 days.
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    2016-4-6 00:13  Reply
  • I am having the same issue. My monthly card says 0 days.... I recharged and I am not getting my monthly card bonus now. I sent in a ticket. but I dont see it being answered anytime soon since I still have one pending from 3 months ago!
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    2016-4-8 07:45  Reply
  • It is going on 4 days for me and still nothing.  No word on here and no word on ticket that was submitted.  I usually recharge during tycoon but since this has happened I am not going to and not sure I ever will again.  My husband and I can't afford to spend as much as some but it is about 100$ U.S. every month so I guess they can afford to lose that money and I can spend it else where.
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    2016-4-8 18:28  Reply

 onγχ Last edit in 2016-4-5 19:05:31

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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dtbritton
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 Author| Post time 2016-4-6 00:21:58 | Show all posts
The first SS is what is showed at 11:09pm CST right after reset.  The second SS is what is showed 12:35 am CST.  1 hour and 20 minutes apart so don't say I didn't wait until the right day to recharge it is your system. Date's and times are on the bottom of the screen so take a look.

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 dtbritton Last edit in 2016-4-6 00:21:58

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<3angelofde...
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Post time 2016-4-6 00:37:55 | Show all posts
Just me or did you recharge before you collected?
Just recharge when it says RECHARGE not when it still has diamonds to collect even though it says 0 days left.
You know its GTA and its flawed like "fu.ck". Why even bother risk doing stuff like that?
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  • Read the bottom post...they are 1 hour and 20 minutes apart...first one is after reset and 2nd one is an hour and 20 minutes later.  This was on 2nd day of it saying 0.
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    2016-4-6 00:40  Reply

 <3angelofde... Last edit in 2016-4-6 00:37:55

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dtbritton
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 Author| Post time 2016-4-6 00:45:44 | Show all posts
For all you people replying that cannot read.  I waited until 2nd day of it saying 0 days.  I recharged after reset on 2nd day not the first.  If I had of waited 1 hour then apparently monthly card would be working.
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 dtbritton Last edit in 2016-4-6 00:45:44

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<3angelofde...
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Post time 2016-4-6 01:14:21 | Show all posts
Ok smart guy. Look at your posts. Look at your screenshots. ( as if you KNEW , something would go wrong and you would try to get something you DIDNT pay for ! ) 4/4 you can collect 4/5 you need to recharge.
How difficult is it to do whats said in addition to get what you are entitled????
Yea yea blame it on the game
You simply messed up and now your paying for it.
Does 0 days mean recharge? NO
Does Unactivated mean click the recharge button.? YES
Does recharges done BEFORE affect issues like this? NO ( you may have have gotten extra diamonds from hot event but thats it ! )
I just activated my monthly myself and NO problem at all.

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  • 4/3 was last day to collect  I recharged 4/4.  I cannot help my reset time is 11pm CST.  I did recharge on 4/4
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    2016-4-6 01:18  Reply
  • It would not say unactivated on the first day.  It only says that on the 2nd day.  I believe the problem is actual date of my reset compared to actual date change at midnight.  Not my problem it is theirs.
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    2016-4-6 01:19  Reply

 <3angelofde... Last edit in 2016-4-6 01:14:21

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dtbritton
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 Author| Post time 2016-4-6 02:41:12 | Show all posts
I am still waiting on a reply from someone who can check this and see I am right about it.  My reset time is 11pm CST.  I waited until 2nd day like you are supposed to.  It would not say unactivated 1 hour later after reset if it wasn't on the right day.  Check into my account and you will see.  You have already taken 40 HoC vouchers from me the past few days that I should have gotten from recharge and now this.  I am going to keep this up until someone who can check it does the right thing.
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 dtbritton Last edit in 2016-4-6 02:41:12

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rubeolefm
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Post time 2016-4-6 04:34:13 | Show all posts
Hello DTBritton,
I'm still a bit confused with the dates on your SS and recharge, but I have filed a request for your account to be investigated, maybe Tech guys can figure what went wrong (and fix it if needed). I'll come back to you ASAP.
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  • Thank you for at least having it investigated.  I understand it is confusing with the SS.  Reset for me is 11pm CST which would have actually still been 4/4 so the first SS was taken right after reset and recharge. The last SS was taken 1 hour later on the exact same game day but was after midnight CST so that is the difference of the dates on SS.
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    2016-4-6 04:46  Reply

 rubeolefm Last edit in 2016-4-6 04:34:13

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