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Received garnet totem from toys [CLOSED]

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angelofharlem
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Post time 2016-4-6 05:41:35 | Show all posts |Read mode
Received garnet totem from toys [CLOSED] Reply:6| View:420
Edited by rubeolefm at 2016-4-7 21:47

IGN: Nooby
Server: UA1

Hello Mods,
I have received a garnet divine totem from toys (cost 150 coins) which I didn't want and don't need. I already have a golden divine totem on this account. The chest is unopened in my inventory.
Sorry to trouble you with this, I know you are super busy, but please take the garnet divine totem back and return the 150 coins. I am saving toy capsules and can't afford to lose coins right now.
Thanks.
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 angelofharlem Last edit in 2016-4-6 05:41:35

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rubeolefm
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Post time 2016-4-6 05:55:49 | Show all posts
Hello Nooby,
I'm very sorry but this won't be possible, since it is your mistake, and not involving lag or game dysfunctioning
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 rubeolefm Last edit in 2016-4-6 05:55:49

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angelofharlem
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 Author| Post time 2016-4-6 06:39:07 | Show all posts
Hi rubeolefm, I would appreciate if you could help me or ask another moderator to help me.
I recently had a very similar issue with Mikaela awakening stones that I bought from toys shop and respectedflea was able to arrange for my 200 coins to be returned. Please refer to my ticket "Toy Capsules - Mikaela Awakening Stones". A long time before that I bought a mount soul in error and this was also refunded.
Thanks.
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 angelofharlem Last edit in 2016-4-6 06:39:07

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rubeolefm
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Post time 2016-4-6 16:21:29 | Show all posts
OK, I hear you...
I'm going to ask (and maybe whine a little) to see if the mistake can be covered. No 100% guarantee though, they have already denied similar situations. I'll get back to you ASAP.
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 rubeolefm Last edit in 2016-4-6 16:21:29

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 Author| Post time 2016-4-7 00:57:11 | Show all posts
Thanks rubeolefm, I appreciate that you're super busy and I'm grateful for you help.
I will edit ticket in case that was causing you a problem.
Cheers,
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 angelofharlem Last edit in 2016-4-7 00:57:11

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arngrim
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Post time 2016-4-7 11:32:37 | Show all posts
Dear player, normally we cannot refund for this situation. I am sorry that I am unable to assist you at this time.
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 arngrim Last edit in 2016-4-7 11:32:37

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 Author| Post time 2016-4-10 01:35:15 | Show all posts
Come on at least be honest. You can refund the coins but you won't because it's classed as a player mistake.
Very sad state of affairs. So damn easy to fix but no help offered.
Guess there's very few mods who try and can help players.
Thanks for nothing.
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 angelofharlem Last edit in 2016-4-10 01:35:15

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