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am_lecompte
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Post time 2016-4-6 11:36:26 | Show all posts |Read mode
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Edited by am_lecompte@hotmail.ca at 2016-4-6 11:37

I experienced several problems with recharge, many times it was sent on the wrong server. If I add the exchange rate I spent over 200$ in less than a month. Yet when I reported the situation I got no help.
I contacted Paypall and my credit card cie, it looks like they didn't get more success than I did so they reversed the charge. Now LoA wants to ban my account! That is unacceptable. I do not have to pay for LoA mistakes.
I didn't use the diamonds that were sent on the wrong servers and LoA took them back. So PLEASE fix the situation.

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 am_lecompte Last edit in 2016-4-6 11:36:26

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miffyreylo
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Post time 2016-4-9 11:07:17 | Show all posts

@am_lecompte: yes... once you've initiated chargeback, they'll take back the diamonds that were recharged.

@kellyianawalker: You didn't need to hijack a thread....but since you've already posted on here... any specific case you're referring to regarding people lying about being harassed? And to be clear, action is taken when there are screenshots provided with questionable content.
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  • I asked for the problems to be fixed you did NOTHING that is why my credit card cie did a charge back. All I want is to be able to recharge. So please fix it. Misty123 S13 Byron Black
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    2016-4-13 03:14  Reply

 miffyreylo Last edit in 2016-4-9 11:07:17

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kellyianawalke...
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Post time 2016-4-8 02:51:28 | Show all posts
If only that was their only problems. They worst sooo FAST when ppl lie about harassment and victims get to pay with GTA sending warning msg. They work fast on lies so why u think they'd bother with recharge problems. I so feel you. All i can say is sounds like gta is ..... no comment lol
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 kellyianawalke... Last edit in 2016-4-8 02:51:28

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miffyreylo
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Post time 2016-4-6 12:15:30 | Show all posts
I will need the Order Transaction IDs of the purchases that went to the wrong server...and if those diamonds did not go through, those IDs should probably be able to settle the matter and your character won't be banned. Now, if they did go through, I can try asking if they're able to just take back the diamonds from those servers and consider it even and not consider banning. (PM is usually the faster way to reach me when i'm not officially on shift )
Thanks and sorry for the inconvenience!
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  • Credit card cie already charged back and LoA already took back the diamonds.
    Also I can not do another recharge
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    2016-4-6 14:25  Reply

 miffyreylo Last edit in 2016-4-6 12:15:30

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arngrim
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Post time 2016-4-6 18:07:18 | Show all posts
Dear player, please kindly tell us which server and ign you recharged to ? We need both account information (ign and server ). In addition, an order number is needed. Thanks for your report..
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 arngrim Last edit in 2016-4-6 18:07:18

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arngrim
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Post time 2016-4-7 10:30:03 | Show all posts
Dear players, we checked Misty123 on S14. The system shows that you have spent the diamonds. We are sorry that we cannot help you transfer the diamonds.
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 arngrim Last edit in 2016-4-7 10:30:03

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am_lecompte
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 Author| Post time 2016-4-14 12:05:16 | Show all posts

I asked for the problems to be fixed you did NOTHING that is why my credit card cie did a charge back. That being done and over.
All I want is to be able to recharge again. So please fix it. Misty123 S13 Byron Black
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  • GT took back the dias from the account that the credit card sent to the dias to, if you had used some of those dias from that account then you would be short to GT. and the policy is to ban account in that case, you may be able to recharge on another account and have them debit from there, enough to correct what you were short. and then unlock your Misty account. you keep saying the same thing (whining that you cant get in) even after they requested the other account info, so help yourself by giving the info requested! and you may be able to get some help and account unlocked.
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    2016-4-14 12:13  Reply
  • How do I open another account to remove the suspension on my recharge..Misty123 ByronBlack(S13) League of Angels?


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    2016-8-9 12:33  Reply

 am_lecompte Last edit in 2016-4-14 12:05:16

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