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No one time recharge reward

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totalloser
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Post time 2016-4-7 21:54:10 | Show all posts |Read mode
No one time recharge reward Reply:6| View:227
****
My Ticket


2016-04-05 08:39
No one time recharge reward


Hello I just recharged 100 gold and did not get the 5 pumpkin stones and 50 Seal Crystals. Can you please fix this. Kind regards RedViper (S65) PS : Your game rocks!  ********

^^^^^^^^^^^^^^    Hello I raised this ticket a few days ago and have had no response, it I don't get my " recharge Once Reward" today I will not be able to swap 15 pumpkin stones for shards because I will only have 10.... so lose out of the higher exchange rate..

Please can you deliver my " Recharge  Gold Once" reward to me today.

Many thanks in advance

RedViper (S65)
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 totalloser Last edit in 2016-4-7 21:54:10

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evilme
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Post time 2016-4-7 22:53:43 | Show all posts
dear player can you provide a screenshot with your payment to see the exact date you did the recharge please
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 evilme Last edit in 2016-4-7 22:53:43

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dark59
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Post time 2016-4-7 23:01:14 | Show all posts
It says recharge any amount on April 3rd which is already past the date.
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 dark59 Last edit in 2016-4-7 23:01:14

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evilme
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Post time 2016-4-8 00:01:34 | Show all posts
the ticket date is 05-04-2016 and most probably thats why he didnt get anything cause these rewards was only for 03-04-2016. but i want to make sure player just didnt post late. and the most unlucky thing in all that is that single recharge has rewards  all dates from 03-04 to 07-04 except the the 05-04
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 evilme Last edit in 2016-4-8 00:01:34

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totalloser
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 Author| Post time 2016-4-8 01:50:17 | Show all posts
Thank you for looking into this guys and yes I am that guy. I did the recharge on the only day I wouldn't get a bonus reward...

Thanks for making it clear. I'll try reading the event next time before the recharge

Super sucks though as I am 4 shards short of a Pumpkin card, but I'm sure I'll get there one day

All the best and thanks again

RedViper (S65)
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 totalloser Last edit in 2016-4-8 01:50:17

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evilme
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Post time 2016-4-8 01:57:40 | Show all posts
you may still have a chance depending to your individual rank  and winning /losing camp in camp war, since it ends in few hours and get hero stones exchange cards as rewards.
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 evilme Last edit in 2016-4-8 01:57:40

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totalloser
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 Author| Post time 2016-4-8 02:10:26 | Show all posts
I've already done the math I'm finishing second so 15 cards ... giving me the grand total of 96 pumpkin shards... painfully close ... lose sleep kind of close

thanks again

All the best

Steven
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 totalloser Last edit in 2016-4-8 02:10:26

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