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Worldpay Recharge Issue [Answered]

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Ѕilverᚺorn
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Post time 2016-4-11 18:32:51 | Show all posts |Read mode
Worldpay Recharge Issue [Answered] Reply:34| View:13741
Edited by Ѕilverᚺorn at 2016-5-12 16:26

Hi,
We have seen this problem with plenty of players, order submitted and the diamond never reach the account or rejected.Right now we want to collect list of order number of recharge via worldpay that rejected (order submitted and never gets the dias is same as rejected)
GTA will ask the reason of the failed recharge to world pay. We never know the outcome, but we are going to try this new method (hope it's end well). All we know right now, is that it's about the risk control, but we will try to get some more details.


What we are asking you is: Order number. (however for security, we have to ask IGN, Server, and Platform)
Thats it.

When you recharge, there will be order submitted page. In that page, there should be order number, this is what we need to ask world pay. NOT CC NUMBER!.

Fill them here
or copy this link http://goo.gl/forms/GQNXHNLtvW

=======================================================================
Regarding this issue, GTA have forward 1 month worth of data to worldpay for checkings.
And Finally we got answer from them.


They (worldpay) will not reveal the reason of why each individual recharge have been rejected/blocked.
The reason is worldpay security protocol detect something strange or unusual in the card.


Worldpay didn't tell us the specific, but if your card have been used to
- Chargeback in anything
- Fraud attempts
- Used by someone else (stolen without you knowing, but failed to be used)
- New card with plenty transaction


My guess, that can be the reason why its blocked.


If you still need or want to know more, feel free to ask worldpay yourself,
GTA already tried to contact to fix, but worldpay have their own security.


My Suggestion:
- use paypal and pay using balance (not via card)
- use another method (yes this might cost you more)


Thanks for participating.

=======================================================================


Thanks.
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 Ѕilverᚺorn Last edit in 2016-4-11 18:32:51

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Required(Typed): IGN, Server No, SS, and Order ID(Recharge)

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sylntthndr
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Post time 2016-4-12 13:39:27 | Show all posts
Edited by sylntthndr at 2016-4-12 13:41

I want GTA to remove worldpay from my account, I have tried to submit emails to support and have never received a email back at all about this.  I have tried the last 2 times at recharging using PAYPAL to no avail, world pay overrides it and will not allow me to use the PREFFERED method I have chosen and the only one I want to use! Until this is fixed I will not recharge what so ever in this game again.

IGN : Sylntthndr
Server : Shadowraith(S10)
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  • Yeah, Paypal is the only save payment method this GTA/LOA!
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    2016-4-12 15:26  Reply
  • *with GTA/LOA
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    2016-4-12 15:26  Reply
  • Ѕilverᚺorn 

    Sr. Player Moderator

    asked
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    2016-4-12 16:40  Reply
  • Ѕilverᚺorn 

    Sr. Player Moderator

    Removed.
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    2016-4-12 16:48  Reply
  • Silverhorn Thank you 4 months of emails no response and you got it done in a day
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    2016-4-13 00:53  Reply
  • why is world pay taking extra small funds from acct n why is it no response to funds taken but not refunded nor no dîamonds  10th time writing regarding this issue 2016-08-15        League of Angels        AshaphShrine(S32)        2000 Diamond        19.99        147128221064227       
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    2016-9-12 02:33  Reply
  • so are they paying for the people extra money that was used sense this problem was their fault cause they should . also it shouldn't have matter if anyone used the card unless the person says something about fraud charges happening they shouldn't have stopped nothing and if it did happen and the person got an entirely new card incase of that fact that new card should work but still doesn't
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    2016-11-16 16:02  Reply
  • paypal not working either, it's a wordpay problem, they rejected 2 cards
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    2016-12-19 02:27  Reply
  • it is auto when try to recharge multiple times but of course you keep making multiple recharge events ...dumb azzes
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    2017-5-14 09:13  Reply

 sylntthndr Last edit in 2016-4-12 13:39:27

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IGN : Sylntthndr  Server : Shadowraith(S10)
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greg wright
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Post time 2016-4-22 08:02:57 | Show all posts
Order Submitted!

    Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
    Recharge Channel: WorldPay
    Account: (removed)
    Game: LoA II & S7-Lucas
    Recharge Amount: $4.99
    Game Currency: 200 Diamond
    Time: 04-21-2016 20:00:40
    Order Number: 146128324043273

Hmm, already talked to bank, theres no issue with the card, I really want some diamonds for betting on domination tonight.
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 greg wright Last edit in 2016-4-22 08:02:57

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jim wood
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Post time 2016-4-23 17:30:40 | Show all posts
What is the latest on this ? I am still not getting diamonds , there is no point in playing , if I can't take part in events
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 jim wood Last edit in 2016-4-23 17:30:40

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horrendous
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Post time 2016-4-18 06:23:02 | Show all posts
Order Number 146093163320763
Server Megaera(S226)
IGN    horrendous

trying to recharge and it just says order submitted please fix
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  • Ѕilverᚺorn 

    Sr. Player Moderator

    sure, will add
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    2016-4-19 23:25  Reply
  • sword of choke... 

    Super moderator

    Hello. We’re very sorry for having kept you waiting. The reason why your recharge didn’t go through, was because it was declined by Worldpay or by the bank. For security reasons, Worldpay cannot reveal why your payment was refused. So the following are our suggestions:
    1.You may have a try through Paymentwall. If you don't know how to recharge through Paymentwall, you may go through the other 4 sections, E-Wallet ,SMS Billing, Scratch Card and Other, where most of the payment methods are through Paymentwall, so that you can recharge with a higher possibility of success.
    2.You may try another card of yours.
    3.If your payment is refused by the bank, you should contact the bank for the reason of decline.
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    2016-4-20 18:21  Reply

 horrendous Last edit in 2016-4-18 06:23:02

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bill wallace
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Post time 2016-4-18 06:08:12 | Show all posts
it seems that I will now have to quit the game, it seems that I am unable to recharge, getting a channel error please contact webmaster, this is irregardless of which method of payment I attempt. so many problems recharging, it is no longer worth the effort.  Unfortunately I feel abused by the developers. they take away bonuses for using diamonds in the game, then make them difficult to acquire. Seeing as the amount of money I have spent to have a good time has been quite significant, it hurts me to see that the developers are so hungry for my money but offer next to nothing in working out problems.

next you are gooing to ask me for an order number, but couldn't even get that far. then you are going to say it's the payment service .... Payment wall, openbucks & worldpay all take me to the same screen

IGN: Zebechiah
Server: s197 Hestia
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 bill wallace Last edit in 2016-4-18 06:08:12

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joshmccann95
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Post time 2016-4-17 11:42:11 | Show all posts
I have been waiting all day to get my diamonds. How much longer will i have to wait and when will this issure be fixed????
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  • Ѕilverᚺorn 

    Sr. Player Moderator

    not gonna be fast, as right now only small amount of order number sent to us.
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    2016-4-17 21:03  Reply
  • well if i dont get my diamonds soon im going to want my $49.99 back.
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    2016-4-18 00:56  Reply
  • im on my 3rd day of waiting...my whole reason for recharge was precious pro which is now gone.....still pending... lame.
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    2016-7-25 06:32  Reply
  • worldplay must go...........bottom line
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    2016-7-25 15:41  Reply
  • i cant post to this thread for whatever reason, so im posting here. we never had this many issues with paying with card, id agree get another provider, or get the old one back.. definitely will use pay pal in future, this is just ridiculous.

    Calypso, Ebenezer767, Gtarcade
    order # 150050426871599


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    2017-7-20 08:43  Reply

 joshmccann95 Last edit in 2016-4-17 11:42:11

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ed_god22
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Post time 2016-4-12 21:17:04 | Show all posts
dont fix them im not a cashing in
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 ed_god22 Last edit in 2016-4-12 21:17:04

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I want to play in the test server(s0). please!!
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jetblacksteel
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Post time 2016-4-12 12:28:32 | Show all posts
I've gotten the Order Submitted page before and it didnt give me my diamonds. I tried again and got them. This last time I recharged I got the Order Submitted page but actually got my diamonds right away. Strange.
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  • Ѕilverᚺorn 

    Sr. Player Moderator

    it happen, order submitted meaning the order still in process, the outcome is the mystery.
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    2016-4-12 16:38  Reply
  • so its a mystery how youre going to make profits huh>?
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    2016-4-13 09:16  Reply
  • i never got my diamonds myself...it feels like we have to pay per use now..
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    2016-8-19 21:23  Reply
  • Reply Ѕilverᚺorn :espacially with which you have been inform of player using bot to cheat...i presumed that can also be use to catch peoples payment info from any players ....have you asked yourself that question already...
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    2016-8-19 21:29  Reply

 jetblacksteel Last edit in 2016-4-12 12:28:32

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frskn97
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Post time 2016-4-12 19:12:45 | Show all posts
LOOOOOOOOOOOOOL GTA MODS GET TIRED TO ANSWER PLS TRY ANOTHER METHOD ????? EVALA FOR DOING THIS JUST DELETE WORLDPAY VIA DOANTE SYSTEM AND SAY THEM FCK OF B1TCHES U`RE SUCK !
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 frskn97 Last edit in 2016-4-12 19:12:45

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reginac369
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Post time 2016-4-15 00:45:23 | Show all posts
I have actually gotten responses from Worldpay. Successive recharge of the same amount in a certain period of time was the main reason mine get "submitted" without diamonds.  Some of the precious events have caused this to happen to me.
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  • btw, the new set up for hot events makes diamonds last longer so I don't anticipate this issue anymore.
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    2016-4-15 00:46  Reply

 reginac369 Last edit in 2016-4-15 00:45:23

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polock
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Post time 2016-4-15 20:28:18 | Show all posts
Recharge Channel: WorldPay
Account: polock@sonetcom.com
Game: League of Angels & Flint(S86)
Recharge Amount: $9.99
Game Currency: 1000 Diamond
Time: 04-15-2016 08:25:26
Order Number: 146072312641954
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Floor reply (6)
  • From SilverHorn's post:

    "Fill them herehttp://goo.gl/forms/GQNXHNLtvW
    (which is a link to the form, NOT a request to post in the thread...)
    or copy this link http://goo.gl/forms/GQNXHNLtvW"
    Translate
    2016-4-17 08:36  Reply
  • Ѕilverᚺorn 

    Sr. Player Moderator

    its ok, ill help him/her input it.
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    2016-4-17 21:03  Reply
  • sword of choke... 

    Super moderator

    Hello. We’re very sorry for having kept you waiting. The reason why your recharge didn’t go through, was because it was declined by Worldpay or by the bank. For security reasons, Worldpay cannot reveal why your payment was refused. So the following are our suggestions:
    1.You may have a try through Paymentwall. If you don't know how to recharge through Paymentwall, you may go through the other 4 sections, E-Wallet ,SMS Billing, Scratch Card and Other, where most of the payment methods are through Paymentwall, so that you can recharge with a higher possibility of success.
    2.You may try another card of yours.
    3.If your payment is refused by the bank, you should contact the bank for the reason of decline.
    Translate
    2016-4-20 18:20  Reply
  • they took out paymentwall a long time ago much to my infinite sadness....     I have asked them to bring it back with every survey since.   
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    2016-5-2 06:46  Reply
  • Time to get rid of World Pay
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    2016-6-25 02:59  Reply
  • Why is the recharge failing???? Been trying to recharge for a week now and nothing. You need to find a new payment processor. This ain't the first time you have had problems with them. As I write this I will recharge and post the notice again for you. Mind you this is a debit card that has more than the required funds for the transaction.
    Order Submitted!
    Our payment service provider is processing your order. This may take a little while. Please refresh this page in a few minutes.
    Recharge Channel: World Pay
    Account: p_and_dwatkins@hotmail.com
    Game: League of Angels & Sinclair(1116)
    Recharge Amount: $99.99  
    Game Currency: 10000 Diamond
    Time: 06-24-2016 12:40:47  
    Order Number: 146678644713617
    .

    Refresh
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    2016-6-25 02:59  Reply

 polock Last edit in 2016-4-15 20:28:18

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