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I Didn't get my Silver Monthly Card & my VIP after successfully recharge

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iamyourangel
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Post time 2016-4-11 22:03:47 | Show all posts |Read mode
I Didn't get my Silver Monthly Card & my VIP Reply:8| View:796
Hello Sir pls help me, I did recently recharge using my MOLaccount into my GTA LOA II account at S3 Theresa IGN: GODLike & my GTaaccount alias/name is "iamyourangel", i did pick my first rechargefor 400 diamonds , after i click recharge tab i automatically goes into anotherwindow for confirmation transaction from my MOL account into LOAII account etc.& it says my purchase is complete & says thank you for the purchased! iam not familiar with Payment wall why its came up into that., i am not sure whyPaymentwall is link into my account after i successfully purchased., pls see inhere is my attachments & some information, details payment/purchasedhistory., please get back into me as soon as possible.
fyi sir this is not my first time using my MOL account ididuse this also in Stormthrone game w/c all of my transactions are successfullydone.




IGN: GODLiKE
Level: 40
Server: S3 Theresa


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 iamyourangel Last edit in 2016-4-11 22:03:47

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iamyourangel
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 Author| Post time 2016-4-11 22:46:54 | Show all posts
my POST already fixed that was fast. my ticket already prioritize thanks alot!.

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 iamyourangel Last edit in 2016-4-11 22:46:54

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osmyjasmin
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Post time 2016-4-12 22:22:18 | Show all posts
i have the same Problem
i have paid for 800 Diamonds and i became nothing -.-
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  • mcandy 

    Super moderator

    Please send me your reference number through private mail. We'll check it for you ASAP. Thanks!
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    2016-4-15 20:17  Reply

 osmyjasmin Last edit in 2016-4-12 22:22:18

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osmyjasmin
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Post time 2016-4-12 23:22:53 | Show all posts
E-mail: osmyjasmin@webmail.de
Name in Game: KushinaDana
server: 7-Lucas
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 osmyjasmin Last edit in 2016-4-12 23:22:53

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mcandy
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Post time 2016-4-15 20:17:16 | Show all posts
Thanks for reporting it. We're confirming it.
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 mcandy Last edit in 2016-4-15 20:17:16

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picvert.picver...
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Post time 2016-5-3 01:45:37 | Show all posts
Edited by picvert.picvert@gmail.com at 2016-5-3 01:48

i did two time transaction with 200 (for a total amount of 400) diamonds why my card not activated yet ? I cannot see anywhere a button for activate it.

My ingame name :
Hemoracles

Server :
S36-Mikaela-PST
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 picvert.picver... Last edit in 2016-5-3 01:45:37

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kittylicker (s...
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Post time 2016-5-3 01:52:15 | Show all posts
Thanks for contacting us picvert.  Can you please provide us with the order ID numbers for those transactions and a screen shot of the transaction if at all possible and we will look in to that right away.
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 kittylicker (s... Last edit in 2016-5-3 01:52:15

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picvert.picver...
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Post time 2016-5-3 01:59:43 | Show all posts
Sure here it is :




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  • Ok I have passed this along to be investigated. Either myself or another Moderator will get back to you as son as possible on this matter.
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    2016-5-3 02:12  Reply

 picvert.picver... Last edit in 2016-5-3 01:59:43

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kittylicker (s...
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Post time 2016-5-3 02:16:30 | Show all posts
Ok its been explained to me a little better. In order to activate the Silver card, you need to make a single transaction of 400 Diamonds ($10), not 2 separate $5 transactions. I hope this helps you out.

KittyLicker
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 kittylicker (s... Last edit in 2016-5-3 02:16:30

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