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AbxL_EdZs86_P0...
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Post time 2016-4-17 10:35:28 | Show all posts |Read mode
Recharge Reply:4| View:540
I'm Having the a recharge issue, the money was deducted from my account but no diamonds or vip gifts!  I got the message that the transaction was successful here is my info:
server ~ 12
In game name ~ The1Princess
Order number ~ 146085745336699
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 AbxL_EdZs86_P0... Last edit in 2016-4-17 10:35:28

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dfone
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Post time 2016-4-18 22:41:31 | Show all posts
I have another problem, wich i talk with support, but in ticket i can't upload a screenshot. because i just do it here.

char is Kryptonia, S15 Panic Abyss  and DFOne, S15 Panic Abyss
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 dfone Last edit in 2016-4-18 22:41:31

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leaodomal2
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Post time 2016-4-17 12:06:39 | Show all posts
I'm also having the same problem.

Recharge Channel: WorldPay
Account: leaodomal2@hotmail.com
Game: LoA II & S12-Thera
Recharge Amount: $49.99
Game Currency: 2000 Diamond
Time: 04-17-2016 00:00:19
Order Number: 146086561924465
Recharge Channel: WorldPay
Account: leaodomal2@hotmail.com
Game: LoA II & S12-Thera
Recharge Amount: $49.99
Game Currency: 2000 Diamond
Time: 04-17-2016 00:00:19
Order Number: 146086561924465
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  • mcandy 

    Super moderator

    Dear player, please have a check if your money has been paid out. we have checked your transaction has been refused by worldpay because of high risk control, the money will be refunded to your bank account  in few days(usually 2-3 days) if it deducted. We suggest you change another way to recharge or try again later. Hope you understand, thank you.
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    2016-4-18 17:31  Reply

 leaodomal2 Last edit in 2016-4-17 12:06:39

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phoenix fire
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Post time 2016-4-17 13:22:20 | Show all posts
You both have to wait till tomorrow morning , when staffs come to work , as today is holiday for them.
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 phoenix fire Last edit in 2016-4-17 13:22:20

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mcandy
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Post time 2016-4-18 17:30:34 | Show all posts
Dear The1Princess, your diamonds have arrived to your account, please have a check.
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  • My initial recharge for 800 diamonds on 4-16 did not go through, I have since used a different credit card on 2 successful recharges of 800 diamonds on 4-17.  The recharge on 4-16 still shows that money was taken but I have yet to receive the diamonds or the vip upgrade.  For some reason when I check the payment history it only shows one payment.  Something is not right, I have been charged roughly $60 for $40 worth of diamonds and VIP please look further into this matter
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    2016-4-20 07:54  Reply

 mcandy Last edit in 2016-4-18 17:30:34

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