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Recharge problem

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abw-ve8ziliuiq...
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Post time 2016-4-20 03:59:13 | Show all posts |Read mode
Recharge problem Reply:11| View:923
I haven't gotten my diamonds for 2 orders. I didn't have a problem with my other orders. I can't send a ticket.
I log into Gtarcade through facebook.

Server: S9-Liz
IGN: Jamse

Order number 1: 146109450811943
Order number 2: 146109419895651

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 abw-ve8ziliuiq... Last edit in 2016-4-20 03:59:13

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adamn68
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Post time 2016-4-20 10:53:46 | Show all posts
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  • Thank you. They seem to be sending diamond at the moment. Just recieved diamonds for the 3 payments i made this morning.
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    2016-4-20 11:56  Reply

 adamn68 Last edit in 2016-4-20 10:53:46

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wills
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Post time 2016-4-20 09:33:26 | Show all posts
Me too,

IGN S2- Rise SnowLight
2016-04-19 LoA II S2-Angel's Rise  800 Diamond 19.99 146111022169139 WorldPay
2016-04-19 LoA II S2-Angel's Rise 400 Diamond 9.99 146111011916906
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 wills Last edit in 2016-4-20 09:33:26

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michael.tidwel...
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Post time 2016-4-20 08:07:53 | Show all posts
same here Liz s9 Posion,  2016-04-19 LoA II S9-Liz 200 Diamond 4.99 146110932179881 WorldPay ,,,   2016-04-19 LoA II S9-Liz 200 Diamond 4.99 146111037263296 WorldPay
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 michael.tidwel... Last edit in 2016-4-20 08:07:53

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  • Okay, I fill out the information correctly and then click submit. The ticket can't be sent because when I click submit it doesn't do anything. Basically the submit button is not working.
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    2016-4-20 05:34  Reply
  • Try opening the game in a different browser.  It's possible that the browser you are using isn't functioning properly.  Options would be Internet Explorer/Firefox/Chrome.  Give that a try and see if you are able to submit a ticket using a different web browser than what are you using now.
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    2016-4-20 06:09  Reply
  • I found out the problem. It was because I logged in using facebook. The email is just random so I found out my older one and logged in. I filled out and it successfully sent the ticket.
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    2016-4-20 06:55  Reply

 adamn68 Last edit in 2016-4-20 04:21:51

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bartender44
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Post time 2016-4-20 06:54:25 | Show all posts
Edited by bartender44 at 2016-4-20 07:01

Also having this issue through payment thru facebook. 3 seperate payments processed and no diamonds had to send support ticket waiting on response.
Payment ID
941522465962634

964498243665048
964498236998382
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  • Strange that it started to happen today though. It was working fine last night.
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    2016-4-20 07:28  Reply
  • yes i agree no problems last 8 days recharging. There was a bug this morning where no one could do battles and after tried to recharge 3 times payment accepted but no diamond. Via Facebook payment method
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    2016-4-20 08:11  Reply

 bartender44 Last edit in 2016-4-20 06:54:25

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lisa gail schw...
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Post time 2016-4-20 08:16:46 | Show all posts
I also had a recharge error. I recharged twice today and have yet to receive my diamonds.
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 lisa gail schw... Last edit in 2016-4-20 08:16:46

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bartender44
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Post time 2016-4-20 09:09:46 | Show all posts
just wanna keep this one page one as it seems to be an issue for alot of people.
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 bartender44 Last edit in 2016-4-20 09:09:46

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dpb64
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Post time 2016-4-20 09:42:13 | Show all posts
Same problem with me. Tried twice today to recharge and it took the money from my card but no diamonds.

146108456156254
146111571383341

Server 11
IGN Fleet
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 dpb64 Last edit in 2016-4-20 09:42:13

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phoenix fire
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Post time 2016-4-20 12:20:33 | Show all posts
You all will get your diamonds back :
http://community.gtarcade.com/fo ... &extra=page%3D1
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 phoenix fire Last edit in 2016-4-20 12:20:33

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