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Worldpay issues

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tinios5063
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Post time 2016-4-21 18:40:50 | Show all posts |Read mode
Worldpay issues Reply:9| View:479
Hello i made some recharges and worked fine . But today's recharge although it was submitted Worldpay "checks my order" i made a Ticket in Support and i know i'll get an answer but some events like Rebate in Special offer can be lost if Support group doesnt reply fast. So....either make a stronger Support team or allow compensation for the lost Rebate to the player losing it.
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 tinios5063 Last edit in 2016-4-21 18:40:50

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loa2rob
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Post time 2016-4-21 20:00:05 | Show all posts
This. Submitted a ticket with order number, haven't had a reply in hours.
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 loa2rob Last edit in 2016-4-21 20:00:05

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w4rl0ck
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Post time 2016-4-21 20:37:53 | Show all posts
ign and server?
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 w4rl0ck Last edit in 2016-4-21 20:37:53

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jhs450
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Post time 2016-4-21 22:38:45 | Show all posts
Hi. I am sorry you are having trouble with payment. If you can post your ign server and order number maybe I could pass it on abit faster.
Thank you for your patience.
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  • I am sorry, I have forgotten to mention that I am a juior moderator. You may post your details after my status updates if you feel more omfortable that way. Thank you.
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    2016-4-21 23:21  Reply

 jhs450 Last edit in 2016-4-21 22:38:45

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LOA 2 - Server 2 Angel's Rise, IGN = Tasoo
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abyssaleind
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Post time 2016-4-21 23:56:02 | Show all posts
yeah i had that problem too
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 abyssaleind Last edit in 2016-4-21 23:56:02

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tinios5063
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 Author| Post time 2016-4-21 23:57:27 | Show all posts
As i wrote to Warlock . S13 Aishah IGN : Xrtc
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 tinios5063 Last edit in 2016-4-21 23:57:27

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tinios5063
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 Author| Post time 2016-4-22 00:02:33 | Show all posts
Due to this Problem i will lose my REBATE on special offers..... please do something.
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 tinios5063 Last edit in 2016-4-22 00:02:33

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adamn68
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Post time 2016-4-22 06:05:27 | Show all posts
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  • tinios5063 I believe we have your info, a few other people posted the same issue and wanted to make them aware to provide everything we need .
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    2016-4-22 06:08  Reply
  • ty in aadvance although i lost my rebate...
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    2016-4-22 09:17  Reply

 adamn68 Last edit in 2016-4-22 06:05:27

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Post time 2016-4-22 11:59:45 | Show all posts
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  • due to greece capital control the only way i can pay is visa not even paypal is allowed. paysafe is blocked too. so now what?
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    2016-4-22 22:33  Reply
  • Have you tried sms billing or scratch cards? on the main billing page there are lots of options to choose from for billing methods. http://user.gtarcade.com/payment
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    2016-4-23 14:26  Reply

 adamn68 Last edit in 2016-4-22 11:59:45

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rhyder
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Post time 2016-4-23 00:17:00 | Show all posts
I sent in a ticket for this and the answer I got was to choose a different payment method.  My card got flagged as possible issue.   So far they have remained unable to unlock my card for use.  I haven't been able to recharge since launch.  Oh well.  
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 rhyder Last edit in 2016-4-23 00:17:00

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