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missing heros after reset (23-april)

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vin21c1e
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Post time 2016-4-23 16:24:38 | Show all posts |Read mode
missing heros after reset (23-april) Reply:5| View:599
IGN : vinci
Server: S21- Valerie PST
Problem: i missing my 2 heroes mikaela and karen after reset at 0:00. mikaela was in team and karen as outside for swapping. both the heros were same lvl, augment, rank as my other heros. i am sure that i haven't recycled them as i have only used the blue quality heros to recycle till now, or i would have recycled them then i would have got the scrolls and augment materials which i haven't so they are completely gone after the reset.   I have tried logging in again, cleared cache; nothing worked.

Picture: http://prntscr.com/avr37p
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 vin21c1e Last edit in 2016-4-23 16:24:38

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badsector27
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Post time 2016-4-23 16:30:56 | Show all posts
Hi,

we are sorry that you have this issue, i will forward this for look-up.

Regards
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 badsector27 Last edit in 2016-4-23 16:30:56

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jhs450
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Post time 2016-4-23 16:38:09 | Show all posts
I have posted your problem to the senior moderator.
Thank you for your patience and I will let you know as soon as the outcome comes.

Tasoo
Junior Moderator
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 jhs450 Last edit in 2016-4-23 16:38:09

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LOA 2 - Server 2 Angel's Rise, IGN = Tasoo
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mcandy
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Post time 2016-4-23 16:58:40 | Show all posts
We've confirmed it. Please tell us the level/augment/upgrade of the missing Mikaela and Karen, so that we can compensate for you.
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  • i just logged in now to inform the stats and now my augustine is gone too.
    http://prntscr.com/avs2om
    all 3 were lvl28,  augment 3 with 1st and 2nd prism slotted,  rank1,
    2 set equips all lvl56;  blue (2 swords and 1 belt) rest green ones
    relics :  1 holy grail and 3 blue 1s  (all lvl 0)

    also is it going to be fixed cause i'm losing a hero each time i login, i have not seen if i'm missing any purple heros which i didn't use, only noticed karen because i cultivated her and used her to swap healer's place during events
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    2016-4-23 18:24  Reply
  • mcandy 

    Super moderator

    Reply vin21c1e : Please read private message, thx!
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    2016-4-23 20:59  Reply
  • replied in PM. could you see it fast, i'm waiting on what to do, i don't want to collect prism and to find that u send them afterwards , that will be huge waste of stam
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    2016-4-23 23:53  Reply

 mcandy Last edit in 2016-4-23 16:58:40

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vin21c1e
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 Author| Post time 2016-4-23 20:23:10 | Show all posts
when will it be fixed? it's already 5:00 reset for me
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 vin21c1e Last edit in 2016-4-23 20:23:10

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vin21c1e
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 Author| Post time 2016-4-24 02:04:47 | Show all posts
yes i got the heros, and equips came back when i deployed them,
but the hero are all lvl1. augment 1.  i still losing [ 450,000 exp, and augment prisms(for augment 1,2,3) 4, 12, 16= 32 ] for 1 hero
9 orange exp scrolls ----------- 900 diamonds      (27 scroll for 3)
32*6 energy = 192 stamina -- 288 diamonds     (576 energy for 3)
since using 192 stamina gives me scrolls for 100k exp i.e 2 orange scroll for 200 dia
so for 3 heroes (900-200+288)*3= 2964 diamonds

so i lost resources worth :- [27 orange scroll+ 96 augment prism]  OR [21 orange scroll+576 stamina] OR 2964 diamonds

but i got 100 stamina (150 diamonds) and 1M gold (1000 dia) nobody buys the gold since getting 1M is easy from WB from 2nd day but since you already sent it can't do anything about that

so i'm still missing a lot of worth after compensation, aroound 2k diamonds.  i don't want the diamonds but would rather prefer the resources sent please, at least the scrolls, they were hard to get and all from the stage chests
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  • lumina light 

    Jr. Player Moderator

    I will inform that super mod about your issue. She will come to work tomorrow.
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    2016-4-24 19:33  Reply

 vin21c1e Last edit in 2016-4-24 02:04:47

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