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recharge needs to be fixed

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wolffreak
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Post time 2016-4-25 05:32:13 | Show all posts |Read mode
recharge needs to be fixed Reply:2| View:434

ORDER SUBMITTED!

  • Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
  • Recharge Channel:
    WorldPay
  • Account:
    AbxxKbZhyueYB5hH@facebook.com
  • Game:
    LoA II & S9-Liz
  • Recharge Amount:
    $9.99
  • Game Currency:
    400 Diamond
  • Time:
    04-24-2016 17:24:45
  • Order Number:
    146153308593940
i dont understand why i cant use my visa giftcard, why cant u guys just let it go through, its stupid. i dont have any other problems anywhere else with it, and there shouldnt be any problems on here. and dont say make other payment options. i have tried usin my card through paypal also but even that gets denied. fix this

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 wolffreak Last edit in 2016-4-25 05:32:13

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transparentopa...
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Post time 2016-4-25 06:03:37 | Show all posts
Edited by transparentopacity at 2016-4-25 06:07

Hello wolffreak,

As it seems, Worldpay is currently not a viable option in recharging, as it blocks many users from making payments and recharging. Also, Visa scratch cards/gift cards do not work unless you enter them into your Paypal account and then try to pay with Paypal, though I see that you have already tried this. I will still suggest trying another payment option such as Paymentwall in the meantime.

I will make a note of your transaction and have the developers take a look. Could you kindly provide your IGN and your server, please?

Sorry for the inconvenience! I hope your issue gets resolved soon.
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  • i have no other way of paying, this is my only option. server is s9liz, spaz
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    2016-4-25 06:12  Reply
  • Hello wolffreak,

    As transparentopacity has asked, please provide your IGN(In-game named/Username), based on your order summary I take it that the server is S9-Liz, if not then please include the correct server along with your IGN.

    Kind Regards,
    Ashley Greene
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    2016-4-25 06:16  Reply
  • transcendence 

    Sr. Player Moderator

    Okay, thank you, I'll pass it along. Just a note, though, Worldpay is very sensitive to risks, so there will most likely be a "high risk" factor that is preventing you from recharging through Worldpay when we look at the transaction.

    In any case, I will get back to you as soon as I can regarding this issue. Thanks for your patience!
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    2016-4-25 06:17  Reply
  • if i use the mol scratch card option and use rixty will that transaction go through, i need to know before i put money on that site
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    2016-4-25 06:28  Reply
  • will that mol scratch card rixty one have any problems or will it go through if i use it
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    2016-4-25 06:30  Reply
  • transcendence 

    Sr. Player Moderator

    I would refrain from trying to recharge, as I would not want to incur any more issues, at least until the developers are back from their holiday and we can get an answer for you.
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    2016-4-25 06:52  Reply

 transparentopa... Last edit in 2016-4-25 06:03:37

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transparentopa...
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Post time 2016-4-26 03:00:13 | Show all posts
Wolffreak,

The reports show that Worldpay denied your transaction and that your money should not have been taken. Please keep in mind to not link your card to too many accounts and change IP addresses too many times.

If the problem persists, you can call Worldpay and have them straighten it out, particularly for a possibly "high risk" warning.

Thanks for your patience!
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 transparentopa... Last edit in 2016-4-26 03:00:13

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