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Recharge failure

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naetron
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Post time 2016-4-27 00:39:26 | Show all posts |Read mode
Recharge failure Reply:5| View:814
My recharges keep hanging on submitted through Worldpay. I have been recharging for over 2 years without issue, I have used 3 different CC's. I have spoken with Worldpay customer support and they assure me that it is not rejecting on their side, it is something with GTA's recharge website. This needs to be fixed! If need be, remove Worldpay as a payment processor all together. Everytime I try to recharge it defaults to Worldpay and never goes through. This is starting to piss me off!
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 naetron Last edit in 2016-4-27 00:39:26

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rubeolefm
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Post time 2016-4-27 04:14:23 | Show all posts
Hello player,
May I have some informations in order to see why in the world would GTA block you from giving them your money?
Seriously now, I can ask to open an investigation on what's wrong, but I need your in game name, your server, your platform, and a transaction id number (at least a failed one and a successful one would be awesome, for comparison). Thank you by advance.
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  • Failed
    Recharge Channel: WorldPay
    Account: nate_goode@hotmail.com
    Game: League of Angels & Prospera(S4)
    Recharge Amount: $9.99
    Game Currency: 1000 Diamond
    Time: 04-27-2016 09:14:07
    Order Number: 146176284788514

    Successful
    2016-04-19        League of Angels        Prospera(S4)        1000 Diamond        9.99        146110015157219        WorldPay

    Naetron
    Prospera(S4)
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    2016-4-27 21:25  Reply

 rubeolefm Last edit in 2016-4-27 04:14:23

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naetron
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 Author| Post time 2016-4-28 21:17:09 | Show all posts
Still failing....
Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
Recharge Channel: WorldPay
Account: nate_goode@hotmail.com
Game: League of Angels & Prospera(S4)
Recharge Amount: $9.99
Game Currency: 1000 Diamond
Time: 04-28-2016 09:15:18
Order Number: 146184931860985
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 naetron Last edit in 2016-4-28 21:17:09

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 Author| Post time 2016-4-28 22:20:26 | Show all posts
and more fails.....

Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
Recharge Channel: WorldPay
Account: nate_goode@hotmail.com
Game: League of Angels & Prospera(S4)
Recharge Amount: $9.99
Game Currency: 1000 Diamond
Time: 04-28-2016 10:16:19
Order Number: 146185297927812

Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
Recharge Channel: WorldPay
Account: nate_goode@hotmail.com
Game: League of Angels & Prospera(S4)
Recharge Amount: $9.99
Game Currency: 1000 Diamond
Time: 04-28-2016 10:16:45
Order Number: 146185300517016

Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
Recharge Channel: WorldPay
Account: nate_goode@hotmail.com
Game: League of Angels & Prospera(S4)
Recharge Amount: $9.99
Game Currency: 1000 Diamond
Time: 04-28-2016 10:12:06
Order Number: 146185272622899
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 naetron Last edit in 2016-4-28 22:20:26

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naetron
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 Author| Post time 2016-4-28 22:46:38 | Show all posts
Also blocking my capital one mastercard...

Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
Recharge Channel: WorldPay
Account: nate_goode@hotmail.com
Game: League of Angels & Prospera(S4)
Recharge Amount: $4.99
Game Currency: 500 Diamond
Time: 04-28-2016 10:37:53
Order Number: 146185427384888
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 naetron Last edit in 2016-4-28 22:46:38

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naetron
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 Author| Post time 2016-4-28 22:58:18 | Show all posts
Like i said. I spoke with Worldpay, they say it is not their fault. I spoke with my card carrier, they say it is not being blocked on their end. So the only other option is that GTArcade is blocking the payment. I figured since my Visa is prepaid, I would try the mastercard which is not prepaid, but that gets blocked as well.
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 naetron Last edit in 2016-4-28 22:58:18

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