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Post time 2016-4-27 01:37:46 | Show all posts |Read mode
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Edited by 108694129552177619605@google.com at 2016-4-27 01:40

I recharged 800 diamond but didnt come . I am waiting for 20 minutes.  How many minutes wait for recharged ? Please help me .

Order Submitted!
            
  • Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
  •                     Recharge Channel:                    WorldPay
  •                     Account:                    108694129552177619605@google.com
  •                     Game:                    LoA II & S27-Edward-PST
  •                     Recharge Amount:                    $19.99
  •                     Game Currency:                    800 Diamond
  •                     Time:                    04-26-2016 13:11:08
  •                     Order Number:                    146169066847569

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 10869412955217... Last edit in 2016-4-27 01:37:46

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badsector27
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Post time 2016-4-27 01:42:47 | Show all posts
Hiya

sorry that you issue. i will get your order ID checked and will update once i have received an update

regards,
badsector
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 badsector27 Last edit in 2016-4-27 01:42:47

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idealz
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Post time 2016-4-27 01:46:31 | Show all posts
as Kittylicker stated this is usually because the bank/credit card didn't process the order.  Often times when you have a game like this financial institutions will flag the purchases as suspicious and will hold processing until you confirm that it is a legitimate charge.  Happened to me last week.
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 idealz Last edit in 2016-4-27 01:46:31

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 Author| Post time 2016-4-27 02:46:06 | Show all posts
Can somebody help about this problem ?
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 10869412955217... Last edit in 2016-4-27 02:46:06

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Post time 2016-4-27 02:49:18 | Show all posts
check your bank account, if you do not see these charges as pending, then they did not go through.  When I checked my account my transactions were flagged as suspicious activity and were declined.  I had to go in and verify they were legitimate charges at which point they now process as expected.  

When recharging I get my diamonds within seconds.
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 idealz Last edit in 2016-4-27 02:49:18

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 Author| Post time 2016-4-27 02:57:51 | Show all posts
i looked my bank account and dont take my money  how i can buy diamond with my card or can you say how  i can fix this suspicious activity ?
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 10869412955217... Last edit in 2016-4-27 02:57:51

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Post time 2016-4-27 03:06:04 | Show all posts
I would try using a different card or use a payment service like PayPal.  
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 idealz Last edit in 2016-4-27 03:06:04

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 Author| Post time 2016-4-27 03:10:09 | Show all posts
i got only this card
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 10869412955217... Last edit in 2016-4-27 03:10:09

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Post time 2016-4-27 03:31:30 | Show all posts
Edited by badsector27 at 2016-4-27 03:38

well u will have to wait till morning for a dev to check and see what the issue was. i have already forwarded your complain

if its turn out to be a paywall issue, u may have to find another way to recharge.
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 badsector27 Last edit in 2016-4-27 03:31:30

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Post time 2016-4-27 04:02:07 | Show all posts
There is literally dozen of different options for recharging.  Create a paypal account with that account as your funding source.  Less likely that the charge wont process coming through PayPal in my experience.

Dev will obviously be able to give you a better idea of what the exact problem was, but if it was on your financial institutions end they will likely not be able to tell you any more than that.
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 idealz Last edit in 2016-4-27 04:02:07

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