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abynw86u-jhqni...
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Post time 2016-4-28 16:48:39 | Show all posts |Read mode
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Edited by abynw86u-jhqniod@facebook.com at 2016-4-28 16:50

Rebeldad, ephraim 229
since 02 feb i have not seen any bags of 10 gold in my back pack, i have collected everything over the months but none show up in my bags, i am really upset this has not been dealt with and has gone on long enough, today i collected the 120 gold from the daily events menu, checked my bags and it was not showing.

list of my other tickets and issues still not dealt with:  sort this or i am gone and i have invested a lot into this game

Game Issue
Pending
03:40 28/04/2016
Game Issue
Pending
02:32 21/04/2016
Game Issue
Pending
17:20 15/04/2016
Game Issue
Pending
19:32 13/04/2016
Game Issue
Pending
18:37 03/04/2016
Game Issue
Pending
16:13 01/04/2016
Game Issue
Pending
19:09 23/03/2016
Game Issue
Pending
19:35 20/03/2016
Game Issue
Pending
10:39 08/03/2016
Game Issue
Pending
10:39 08/03/2016
Game Issue
Pending
14:17 01/03/2016
Game Issue
Pending
04:51 24/02/2016
Game Issue
Pending
12:41 18/02/2016
Game Issue
Pending
09:17 10/02/2016
Game Issue
Pending
14:57 05/02/2016
Game Issue
Pending
13:27 02/02/2016


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 abynw86u-jhqni... Last edit in 2016-4-28 16:48:39

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puss
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Post time 2016-4-28 19:32:37 | Show all posts
Hi Rebeldad, for future reports please report it in Bug/Support Section in Forum. I will report your missing gold bag issue. Here are the steps to recover your missing gold bags manually in case if your case gets delayed.

Before 'claiming' the next 10g (gold bag/s);
1) Keep 1 Char Bag Page completely filled and the next Bag Page completely empty. (Example bag1 full and bag2 empty)
2) Open Bag Page 2 (completely empty), and leave it open.
3) Claim (claim button) '10g gold bag(s)' and you will notice it appearing at the 1st empty slot of your Bag Page 2.
4) Manually drag the gold bag(s) into another empty space in that empty Page 2 Bag. (DO NOT USE SORT)
5) Close/Open to update your bag and your missing gold bags should reappear.


For your mount link issue, has it been solved? If not, let me know which mount is still linked to your Dismissed Sigurd, or provide a screenshot. Ty


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 puss Last edit in 2016-4-28 19:32:37

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abynw86u-jhqni...
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 Author| Post time 2016-4-28 20:16:38 | Show all posts
as you see all this was reported via tickets and had no response

the mount issue i solved by saving enough glory to get sigurd again and dismissing the link, too a while and wasted a lot of glory.

tried the above and not received the 80 gold compensation
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  • The gold bag issue doesn't work with Event menu gold bags as far as I know. It has to be an in-game function that has the 'claim' button.
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    2016-4-29 16:30  Reply

 abynw86u-jhqni... Last edit in 2016-4-28 20:16:38

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Post time 2016-4-29 16:21:56 | Show all posts
Np, Rebeldad, any reports just come to forums and report here in Support/Bug section. I've forwarded your missing gold issue. Ty
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 puss Last edit in 2016-4-29 16:21:56

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Post time 2016-4-29 17:57:33 | Show all posts
Hi, Rebeldad, just in case if you want to try it again and just to make sure the steps are correct. You can try it with Investment or/and Peak Arena for the time being.

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 puss Last edit in 2016-4-29 17:57:33

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shock last
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Post time 2016-4-30 00:58:48 | Show all posts
hi rebeldad try this every time u collect GOLD 1st open your bag then go 2 last page
of your bag put a side then open it and claim. do this all kinds of claiming golds
hope it works to u good luck
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 shock last Last edit in 2016-4-30 00:58:48

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Post time 2016-5-3 12:38:34 | Show all posts
Hi Rebeldad, I've gotten response that your account has no missing gold bags issue problem. Ty
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 puss Last edit in 2016-5-3 12:38:34

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