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Panda Shards in Check Ins

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skateboar_davi...
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Post time 2016-4-30 04:50:51 | Show all posts |Read mode
Panda Shards in Check Ins Reply:9| View:1304


Hi Dear Moderators!

I did played since day 14 in server Dangerfield (1300) my char name is Ticeu BR.
happened than i played 12 days and checked to win panda shards, each day give me 15 shards, so i should be with 180 shards + 15 shards os day 10 than i did do Reclaim
Totaling 195 Shards....but in my inventory i have just 105, so is missing 90 shards

U All can fix it?

I would greatly appreciate it

Thank you a lot

Ticeu BR
Dangerfield (1300)
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 skateboar_davi... Last edit in 2016-4-30 04:50:51

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bofu
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Post time 2016-4-30 05:19:27 | Show all posts
Edited by bofu at 2016-4-30 05:22

Hi Ticeu

Can you please post a screenshot of your daily check-ins (as my example below). This will enable support to verify the correct number of panda shards you should have collected.

Also please can you be sure that you did not exchange any in the daily swap that has been going on?


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 bofu Last edit in 2016-4-30 05:19:27

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skateboar_davi...
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 Author| Post time 2016-5-1 06:44:28 | Show all posts
hi Bofu, screenshot if my checks is there, i'm sure not changed because in Dangerfield do not appears that in hot events...


Thank you again
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 skateboar_davi... Last edit in 2016-5-1 06:44:28

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 Author| Post time 2016-5-1 06:47:43 | Show all posts
and a screenshot of my inventory, now with 120 shards because of 15 shards received today
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 skateboar_davi... Last edit in 2016-5-1 06:47:43

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workafrica5
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Post time 2016-5-1 20:11:36 | Show all posts
Hello, I'm not exactly sure why you only have 120 panda shards in your inventory, judging by the amount of times you've checked in you should have more than that. Could you explain this to me please? Did you swap some of the shards in the hot events option? Also, what platform do you use to play this game?
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 workafrica5 Last edit in 2016-5-1 20:11:36

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 Author| Post time 2016-5-2 01:48:18 | Show all posts
hi workafrica! no, i'm not exchanged shards in hot events, in my server this problem happened with Espartanobr too, in hot events of dangerfield does not opened a evento to exchange panda shrads, i use mini client to play, i dont know wahy i have less shards than i should, have 14 days checked to win panda shards, this is 210 shards (15 per day) but in my inventory have just 120...
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 skateboar_davi... Last edit in 2016-5-2 01:48:18

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 Author| Post time 2016-5-2 23:27:19 | Show all posts
hi moderators!

you have an answer for me?


thank you again
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 skateboar_davi... Last edit in 2016-5-2 23:27:19

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bofu
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Post time 2016-5-3 03:35:13 | Show all posts
Hi Ticeu

Its is still May Day holiday weekend for support staff. I have asked them to send you the missing 90 panda mount shards when they return and read the report though
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 bofu Last edit in 2016-5-3 03:35:13

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 Author| Post time 2016-5-3 20:35:37 | Show all posts
Hey bofu! i received the shards

I am so gratefull!

Thank you very much!
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 skateboar_davi... Last edit in 2016-5-3 20:35:37

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Post time 2016-5-4 01:07:03 | Show all posts
Hello, we are glad you have recieved your shards, thank you for your patience up till now have a good day.
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 moonlighty Last edit in 2016-5-4 01:07:03

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