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Unable to get help thru ticket requests....

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ginmuname
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Post time 2016-5-3 06:06:30 | Show all posts |Read mode
Unable to get help thru ticket requests.... Reply:3| View:460
On April 9th I submitted the following ticket....

cant get to Sacred Elementals

after being unable to load my game several times, I was directed to change my password. I have done so and now when I open LOA, it takes me to a new server. I want to get to DawnStar on (50) Sacred Elemental...not start all over. Please help.....

Generic reply....Server repliedsent 2016-04-09 04:57

Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.


also received on April 9th...


Miya sent 2016-04-09 16:36
Dear player, your account should be: {email edit}, pls double check it.


I replied....


sent 2016-04-09 23:20
yes, I know...but when I use that email I get a message that says "no account found". {email edit} is DawnStar's account email...but I cant get in!!! password doesnt work any more and I cant change it because it cant find my account. HELP!!!!!!


requested help two days later...


sent 2016-04-11 16:43
I NEED TO GET TO THE PASSWORD SECTION OF MY ACCOUNT SO I CAN RESET IT AND GET TO DAWNSTAR. {email edit}


LOA reply...


Miya sent 2016-04-11 16:58

Dear player, please provide us the following information so that we can confirm you're the owner of this account, then we can help you to change your password: when did you creat your account, your in game name, serve, level, VIP level, diamond amount, guild, how many hero and angel you have. If you have ever recharged, pls show us a screenshot of your recharge. Thanks for your cooperation.


Everything but the screen shot of a recharge was provided 04/13/2016 (didnt have screen shot )


LOA replied...


Connie sent 2016-04-13 18:19

Dear player, we have reset your password. Your new password is {edit}. Please try it.


sent 2016-04-14 05:16

DawnStar, {email edit} server 50 (Sacred Elementals), new password doesnt not work. Still unable to access DawnStar with {edit}


sent 2016-04-17 01:13

still waiting for help getting to my game


sent 2016-04-19 04:33

I have missed collecting diamonds, I have paid for, for 11 days. I have missed several opportunities to improve my main and other heroes. I am still waiting to hear some thing helpful. As stated previously, the password you provided doesnt wok. Please assist a loyal, faithful player.


sent 2016-04-25 04:07

I have been asking for help since April 9...would it be better if I posted this in the forum?


So...here I am, May 02, 2016...unable to access my LOA 1 account for more than three weeks. Not only have I missed the Angel's Party, and countless opportunites to elevate mt charatcter...I have missed three weeks of collecting my daily diamonds...


AND STILL NO ASSISTANCE OR RESOLUTION!!!!!


What does a player have to do to get help???














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 ginmuname Last edit in 2016-5-3 06:06:30

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ashley greene
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Post time 2016-5-3 06:33:14 | Show all posts
Hello ginmuname,

Apologies for the inconvenience but this is the League of Angels II Forum, please report this to the League of Angels LL Forum and they will assist you momentarily.

Kind Regards,
Ashley Greene
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 ashley greene Last edit in 2016-5-3 06:33:14

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ginmuname
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 Author| Post time 2016-5-4 05:46:34 | Show all posts
If I could get into LOA I wouldn't have a problem.
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  • transcendence 

    Sr. Player Moderator

    Hello hello,

    I'm very sorry you are experiencing this issue. I will forward this to a LOA I mod to look at.

    Thanks for all your patience and hope your issue is resolved soon!
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    2016-5-4 06:28  Reply
  • miffyreylo 

    Jr. Player Moderator

    In the future, please post LOA1 matters on the LOA1 forum for us mods to take care of. I've sent you a PM, ginmuname.
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    2016-5-4 06:42  Reply

 ginmuname Last edit in 2016-5-4 05:46:34

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miffyreylo
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Post time 2016-5-4 12:36:38 | Show all posts
(sorry for stomping in here, dear LOA2 mods)

ginmuname, I will need more information regarding how you log onto the game and pertinent details about your character to verify that you are the owner in order to proceed. Thanks!
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 miffyreylo Last edit in 2016-5-4 12:36:38

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