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Missing Scarlet Finch Soul

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sephiroth69
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Post time 2016-5-6 00:05:21 | Show all posts |Read mode
Missing Scarlet Finch Soul Reply:8| View:383
I have just purchased the scarlet finch from cross shop (arena) for 2 diamond crests yet it has not appeared in my inventory and I can still not activate the mount.
Please resolve.
Sephiroth s467
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 sephiroth69 Last edit in 2016-5-6 00:05:21

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forrest.hallib...
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Post time 2016-5-6 02:40:30 | Show all posts
had a problem with that crest before, that it was bad and needed a swap, also make sure you didn't get the shards by mistake as well. since it offers them in that shop as well.
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  • It was the crest - you cannot buy shards with diamond crests lol.  Cannot swap anything tho as there is nothing in inventory.

    If I don't get a sensible answer soon then my bank will chargeback again because it is FRAUD
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    2016-5-6 06:53  Reply
  • hey dipsh-it, I was trying to help, I understand how the crests are but it also has shards in that shop, period didn't care how you bought it just the fact that they are there, ruling out all other possibilities,  please charge back so I don't have to see you anymore.  told you they issued bad souls before, so expect a IG mail or exchange event in HE if they fix it. have a great day
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    2016-5-6 12:18  Reply

 forrest.hallib... Last edit in 2016-5-6 02:40:30

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shananana
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Post time 2016-5-6 07:15:24 | Show all posts
Hello,

  I apologize for the problem with your recent purchase of the Scarlet Finch Soul.  I would be happy to resolve this issue, however, in order to do so, would you please provide me with a relevant screenshot?   Once again, I apologize for the inconvenience you have experienced regarding this matter, and we are looking into the matter so it can be resolved as quickly as possible.

Thanks!
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  • I do not have the mount as clearly stated in the mail hence nothing to provide a screenshot of.
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    2016-5-7 17:10  Reply

 shananana Last edit in 2016-5-6 07:15:24

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sephiroth69
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 Author| Post time 2016-5-8 22:45:40 | Show all posts
STILL NOT RESOLVED - Give the devs a banana and tell the monkeys to sort it.
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 sephiroth69 Last edit in 2016-5-8 22:45:40

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bofu
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Post time 2016-5-9 04:54:46 | Show all posts
Wow Seph, more than 12 months on and you are still making monkey references... what happened, I thought you were buying the company to force a change of devs?

Okay, being serious now... I have no idea why you would chose to spend the 1st place prize from winning 2 cross-server tournaments on a Scarlet Finch but each to his own... To help trace the transaction please try to state the time of the above purchase as accurately as possible (all it shows me is '3 days ago' but that is set in forum time and it would be better to have date and time (approx.) for your server).
Also a rough idea of which two tournaments you won to acquire these two Diamond Crests (again will help the devs trace them).
Finally the screen shot requested.... go to mounts > Glamour and take a screen shot of scarlet finch showing that it not activated and claiming that you don't have the crest to activate it.

PM me when you have those details.
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  • Firstly - when you already have Athena and Victoriana (awakened) there is nothing left to spend the diamond crests on, so anything else added in there would be a place to use them up.  I have won 6 or 7 tournaments I think, lost count, so that is where the crests came from - I do not put such things in a diary.
    The purchase was made approx. 1 hour before the thread, wasn't going to bother cos never get a response or resolution but Allies convinced me to.
    Added a screenshot - no finch.
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    2016-5-9 22:15  Reply

 bofu Last edit in 2016-5-9 04:54:46

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forrest.hallib...
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Post time 2016-5-9 10:54:52 | Show all posts
here is how you should of handled it and maybe get what you want,
http://community.gtarcade.com/fo ... &extra=page%3D2
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 forrest.hallib... Last edit in 2016-5-9 10:54:52

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sephiroth69
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 Author| Post time 2016-5-9 22:19:25 | Show all posts
Screenshot attached
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 sephiroth69 Last edit in 2016-5-9 22:19:25

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sephiroth69
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 Author| Post time 2016-5-10 16:44:46 | Show all posts
A bunch of other things going missing from Cross shop too
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 sephiroth69 Last edit in 2016-5-10 16:44:46

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bofu
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Post time 2016-5-12 03:07:43 | Show all posts
Hi again Seph

support have checked and say that the mount is now ready to be activated by you. Please check and confirm this so I can close the report
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  • Sorted - thank you
    I know it seems a poor reward for diamond crests but have little else to  spend them on and just happened to  be a mount I hadn't bothered with to date
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    2016-5-12 21:01  Reply

 bofu Last edit in 2016-5-12 03:07:43

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