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URGENT MOD HELP - LOST Energy! BEACH Issue!

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ktorrini
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Post time 2016-5-7 04:59:39 | Show all posts |Read mode
URGENT MOD HELP - LOST Energy! BEACH Issue! Reply:18| View:1425
Edited by ktorrini at 2016-5-7 04:59

IGN: Sasha
Server: Colton 1238

I really need your help ASAP - Please assign a MOD

1.)  Yesterday I lead the Beach event all day and when I logged off at 11pm est I was leading by a lot - logged on today to see that I was tied for first place in points but WAS given SECOND! I was assigned the 2nd place awards - in a tie should not BOTH players get the top awards????  I lead the event until the last hour and have just as many points as the player in 1st, I deserve the same rewards.

MORE IMPORTANT AND URGENT!!!!!
2.)  I just used, I believe either 52 or 72 Energy Cards (I have been saving for a very long time) trying to make a run at the 400K needed in Tycoon for Wolf.  However when I then opened the CraftMaster the corresponding energy was NOT THERE!  It is only showing the 230 points I started with + the 30 I bought with vouchers.  Basically it used the cards as they are no longer in my inventory but did not give me the energy.  PLEASE ADDRESS THIS AT ONCE - OR I AM TOTALLY MESSED UP FOR THE CURRENTLY RUNNING TYCOON ! ! !

If you need screen shots to show what energy I have and shots of all 6 pages of my inventory to show they are no longer there I can provide them BUT PLEASE HURRY !!


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 ktorrini Last edit in 2016-5-7 04:59:39

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ktorrini
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 Author| Post time 2016-5-9 19:54:59 | Show all posts
It's amazing how quickly they can "fix" extra points we got from Dragonsouls, but they haven't fixed people's ISSUES!!
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 ktorrini Last edit in 2016-5-9 19:54:59

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ktorrini
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 Author| Post time 2016-5-7 06:51:57 | Show all posts
Edited by ktorrini at 2016-5-7 06:54

Here is the screenshot in question.

As you can see by the amount of crystals I have, I was saving for Tycoon crafting for a long time!
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  • bofu 

    Jr. Player Moderator

    okay so that is equating to only 18 craft energy cards being used. I can get them to check how many were taken from your inventory (I hope)
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    2016-5-7 07:23  Reply
  • Those were points I had saved from the CraftMaster event that just finished like a week or two ago. Those were already there. The cards that disappeared did not change what I had saved up.
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    2016-5-7 08:26  Reply
  • you cant save energy from event to event, just like philo stones they disappear, even at reset they are gone (the energy that is), have made that mistake before.
    and about the tie thing, that has been a sore spot for many as each event can be different, some is first to get others is last, and of course only 1 place you see it mentioned which way that event works.
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    2016-5-7 11:46  Reply
  • The energy that was saved was from Energy Cards, not the daily free or voucher energy - so yes you can. I had over 500 on another server saved up.

    As for the tie issue, it's not like they can't give it to both
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    2016-5-7 22:51  Reply
  • yes, you can save cards in inventory but you didn't say that in reply now did you? you made it sound like you had already used them from there, or carried over in event.
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    2016-5-8 12:17  Reply
  • You do not seem to be understanding - She used the cards in prior events and built up her Energy Point Balance but did NOT use the energy in the exploration room.  The issue she is having here is that she had cards in her inventory that she again saved and had not used, when she used the saved cards from her inventory to ADD to the saved Energy Point Balance it used the cards but did NOT add to the available balance - NONE of the points that we are discussing are the daily free points btw.  Hope this helps you better understand the issue.
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    2016-5-9 21:27  Reply

 ktorrini Last edit in 2016-5-7 06:51:57

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lisagrant2014
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Post time 2016-5-7 05:10:47 | Show all posts
IGN: Morgana
Server: Colton 1238

I have watch her save for a long time for this Tycoon - PLEASE help HER asap - she is gong to be missing on rewards every day that this is not corrected!
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 lisagrant2014 Last edit in 2016-5-7 05:10:47

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bofu
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Post time 2016-5-7 05:44:52 | Show all posts
Hi Sasha

ok regarding the Beach Treasure event.... There is no joint 1st place on LoA. unfortunately in this case (Beach event) in the event of a tie then the LAST person to reach the winning score is deemed to be the winner.


With Regard to the Craft Master energy. You start the event with 50 energy. A maximum of 33 energy additional can be purchased using vouchers (you bought 30). giving a total of 80 usable energy. Using all 80 energy would give 800 craft master points, so I am really confused when you say you have 230 points plus the 30 bought with vouchers. For this reason, yes please post your screen shots
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  • That is just not right  - given the differences in time zones that would mean that those of us in the EST would need to stay up till midnight for each event in order to make sure we remained on top. Whereas someone in the PST it would be 8pm....... not reasonable.  It is not like this cost GTarcade any $$ - there should be equal awarded to both players!
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    2016-5-7 06:01  Reply
  • bofu 

    Jr. Player Moderator

    no - you are not understanding the event. it ends at 00:00 (server reset time) on all servers. HKT ends at their servers rest, GMT, EST and PST at their server rest times. The event is unique to each server its not CS or cross-timezone. (and as an example I live in GMT zone but play in EST - for me server reset is at 5am)
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    2016-5-7 07:26  Reply
  • Ok thanks
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    2016-5-7 08:27  Reply

 bofu Last edit in 2016-5-7 05:44:52

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ktorrini
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 Author| Post time 2016-5-7 05:57:24 | Show all posts
The reason I said I started with 230 is that was including energy points left over from the last CraftMaster event.
Will send you the screenshot in a PM.
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 ktorrini Last edit in 2016-5-7 05:57:24

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scouty.zion
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Post time 2016-5-7 14:55:47 | Show all posts
If that Energy Card comes from last event, then it is a goner. You can't save energy on the event unless the cards are in your inventory. Same with Philo Stones.
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 scouty.zion Last edit in 2016-5-7 14:55:47

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 Author| Post time 2016-5-8 03:28:50 | Show all posts
That's where my biggest problem is scouty.zion; I had either 52 or 72 energy cards IN my inventory. I clicked on them to 'use' but when I opened Craft Master, they were not there.

Any update on this??
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 ktorrini Last edit in 2016-5-8 03:28:50

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Post time 2016-5-8 06:35:24 | Show all posts
ANY update on this???  Tycoon time is ticking!
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 lisagrant2014 Last edit in 2016-5-8 06:35:24

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andrejs
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Post time 2016-5-8 07:06:43 | Show all posts
you be lucky they do something in time of this tycoon, for sure not before monday.

i have same problem last tycoon. lost beach energy from one beach to another (lucky me beach energy dont reset)
if have screenshot of what i have before and what i have when new beach event started, but they still need 14 days to make it right.
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  • I wouldn't be so upset if it wasn't for the fact that I had been saving ALL my resources for 2 months in order to have a chance at getting the 400k for wolf in Tycoon since I am not a big casher
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    2016-5-8 07:36  Reply

 andrejs Last edit in 2016-5-8 07:06:43

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