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benno
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Post time 2016-5-7 22:15:23 | Show all posts |Read mode
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Ive had this pending for more then 7 days.  please address this issue

http://support.gtarcade.com/question/show/id/279612/gid/160

S1.Benno
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 benno Last edit in 2016-5-7 22:15:23

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asuras
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Post time 2016-5-7 22:20:39 | Show all posts
Your link only brings me to the main page, so I'm not seeing what the original issue is. Please clarify and I can see what I can do to help.

Best wishes,

Asuras
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  • im logged in, so when i click the link i see my ticket.  Can you access S1.Benno pending ticket?
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    2016-5-7 22:24  Reply
  • I am so sorry, I cannot. I only work on the forum as a junior moderator. I troubleshoot game issues, but more serious ones I report it to senior mod or developer. I do not know why your ticket has not received a response yet, but if you can copy/paste or send screen shot of the issue with your server and IGN I will be happy to take a look.

    Asuras
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    2016-5-7 22:35  Reply

 asuras Last edit in 2016-5-7 22:20:39

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benno
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 Author| Post time 2016-5-7 22:26:37 | Show all posts
Im unable to link you to the ticket in question as any link i create only works for myself because im logged in.  can you instruct me on how to link a ticket to someone else or access Pending status tickets, Server 1  - Benno
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  • Correct, you cannot link me to the ticket. I have asked that you post here, a screen shot of your ticket, any in game issues that show the problem you're having, your IGN, and server. I am only able to trouble shoot here on the forums and if it is something I am unable to fix I send it to the senior mod or developer to look at. I am happy to help how I am able, but unless we see the actual problem here, there will be no forward momentum.

    Best wishes,

    Asuras
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    2016-5-7 22:51  Reply

 benno Last edit in 2016-5-7 22:26:37

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darkd
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Post time 2016-5-8 05:52:27 | Show all posts
my ticket is a week old now is there a nub to call to talk to someone ? or what?
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  • darkd, Just so you are aware, the Support System has had some issues.  If you post the issue here with relevant screenshots, your IGN and server, we may be able to offer assistance.  If we cannot solve it, we can submit it to the Devs for evaluation and possible resolution.

    Thanks for your patience,

    Black Beauty
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    2016-5-8 21:45  Reply

 darkd Last edit in 2016-5-8 05:52:27

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blackbeauty
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Post time 2016-5-8 21:14:11 | Show all posts
Hello darkd, I apologize for your inconvenience, however, would you please provide your IGN and Server, so that I may submit this concern.

Thank you for your patience,

Black Beauty
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 blackbeauty Last edit in 2016-5-8 21:14:11

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