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RECHARGED diamonds did not get.

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g3orge.giannou...
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Post time 2016-5-13 22:22:05 | Show all posts |Read mode
RECHARGED diamonds did not get. Reply:3| View:469
Hello, i went to recharge 400 damonds with Mol and , in mol website i see clearly my 10.49$ used but i did not get the 400 diamonds ingame. I already sent support ticket but i hope with forum post will be resolved faster.
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 g3orge.giannou... Last edit in 2016-5-13 22:22:05

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Server : s10 Kay / Ingame Name : FEAR
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asuras
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Post time 2016-5-13 22:24:55 | Show all posts
Greetings,

I am sorry this has happened.

We do need the following information -

Your IGN
Server number/name
Order number
Relevant screenshots of the issue


Thank you for your time.

Asuras
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 asuras Last edit in 2016-5-13 22:24:55

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g3orge.giannou...
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 Author| Post time 2016-5-13 22:29:02 | Show all posts
IGN  FEAR

SERVER s10 KAY

order number in MOL website :  PaymentWallInc - Order w89095793

EDIT : i see diamonds are now in my ingame account. thanks.


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  • I am happy to hear this has worked out. Please let us know if you have anymore issues with group buy.
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    2016-5-13 22:31  Reply

 g3orge.giannou... Last edit in 2016-5-13 22:29:02

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Server : s10 Kay / Ingame Name : FEAR
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venomancer1993
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Post time 2016-5-14 11:59:19 | Show all posts
Hello, i went to recharge 400 damonds with Mol and , in mol website i see clearly my 10.49$ used but i did not get the 400 diamonds ingame. I already sent support ticket but i hope with forum post will be resolved faster
IGN : never
server: s80 - HKT
order number: W89138636
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  • shinokage 

    Sr. Player Moderator

    venomancer1993,
        Thank you for the details, I will send the information for investigation.
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    2016-5-14 12:03  Reply
  • thank u and hope u can fix it soon, i'm a vip4, and need that 400diamons to be vip5
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    2016-5-14 12:06  Reply
  • reveived, thank u too much ^^
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    2016-5-14 12:37  Reply
  • shinokage 

    Sr. Player Moderator

    No problem, enjoy your gaming
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    2016-5-14 14:00  Reply

 venomancer1993 Last edit in 2016-5-14 11:59:19

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