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recharge isnt working

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scam
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Post time 2016-6-24 17:10:55 | Show all posts |Read mode
recharge isnt working Reply:10| View:805
Edited by scam at 2016-6-24 17:13

I have tried many times since 12am to recharge and keep getting ORDER SUBMITTED or ERROR code in general.  I have tried VISA, MASTERCARD, PAYPAL, and even My Direct Bank Card.  And still gives me the same error codes.   I have cleared my cache and my flash cache.  Restarted pc, even logged out of everything and relog back in.  Pls fix your payment system.  
Also in anima since 12am, you pass a lvl and it's saying you failed.  All troops are still standing and only went 6 rounds, so its not that Im timing out.  Something is "glitched" when 12am reset happen.
Pls fix these errors.  ty

Order Submitted!
  • Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
  • Recharge Channel:                     WorldPay
  • Time:                     06-24-2016 05:10:36
  • Order Number:                     146675943677946

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 scam Last edit in 2016-6-24 17:10:55

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10553765724930...
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Post time 2016-6-24 19:06:54 | Show all posts
Edited by 105537657249309712448@google.com at 2016-6-24 20:55

Im having the same problems with recharge, Order is submitted but I've been waiting for more than 2hours!

I wont be online for much longer (and will be gone for 2days then) and won't be able to get the rewards.
I've been thinking long about whether or not I should recharge again, and right when I do, this happens. I probably don't have to say that I'm really pissed...

So either fix this REALLY fast or I at least want my money back / this order to be cancelled.

Server: 122 - Poultice
IGN: Ecthelion
Order Number: 146675779353960

PS: I tried to submit a support ticket 3times, it would never let me do it. It would just refresh when I wanted to send it, and the server and game name couldn't be chosen anymore afterwards.

Edit: Now I gotta go. I lose:
Special offer rabate
1200 Diamonds from Single Recharge Event
Event: Recharge Combo Day1
Event: Total Recharge
Mythic Hero II (Would have gotten VIP 5 with this to buy the mythic hero shard pack)
Midsummer Day 1 (Have all the rest completed, only recharge and "all above Task" I dont get them now)
Midsummer II (20 feathers)
Feather for VIP (again, would be VIP 5 then)

If this order is not cancelled and I have to pay later, even though I got nothing of the things described above, I'll stop playing...and I will be a very displeased guy, who will be very outspoken about this game....


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  • Hi Poultice,
    The dev team were able to determine that the recharge failed. They suggest you make sure you do not have the card tied to multiple accounts and that you do not use multiple ip addresses when recharging. I have found that for those with multiple accounts PayPal seems to work best ( or a similar service).

    Thank you for your patience, and have fun in-game!
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    2016-6-28 07:04  Reply

 10553765724930... Last edit in 2016-6-24 19:06:54

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tasoo
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Post time 2016-6-24 19:08:54 | Show all posts
I will report both issues asap
I apologize for the issue at hand.

Tasoo
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 tasoo Last edit in 2016-6-24 19:08:54

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LOA 2 - Server 2 Angel's Rise, IGN = Tasoo
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tasoo
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Post time 2016-6-24 19:10:24 | Show all posts
Can I have your ign and server please?
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 tasoo Last edit in 2016-6-24 19:10:24

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LOA 2 - Server 2 Angel's Rise, IGN = Tasoo
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 Author| Post time 2016-6-24 20:33:50 | Show all posts
IGN : Crush
Server: 18 pst tempest
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 scam Last edit in 2016-6-24 20:33:50

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orangeadeian
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Post time 2016-6-24 22:09:42 | Show all posts
I just tried as well, tried to recharge 800 diamonds got order submitted, been a while and still nothing after multiple refreshes so I ended up closing the page, now I don't want to be trying again later and end up getting charged twice for it.
ign:  hellboy,  server 106 shadowshiv-gmt
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 orangeadeian Last edit in 2016-6-24 22:09:42

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finnhorstt
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Post time 2016-6-24 22:11:08 | Show all posts
i recharged 20k diamonds and they aren't still there...
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 finnhorstt Last edit in 2016-6-24 22:11:08

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odinj
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Post time 2016-6-25 04:03:11 | Show all posts
Hello all who are having the "Order Submitted" problem. This has happened to me before also, it has something to do with recharging on multiple characters on different servers, it can sometimes create a bug in the recharge system. This however will generally clear itself by the next day or within several hours, if you don't continuely refresh the payment page. The funds from your bank will also not be removed due to this bug, the order when it fixes itself will just be cancelled. So it should not charge you twice. None the less your reports have been submitted to the development team to have a look into.
Please be patience while this issue gets resolved, sorry for the inconvenience and thank you all for your support.
Regards,
Odinj
Moderator
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 odinj Last edit in 2016-6-25 04:03:11

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orangeadeian
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Post time 2016-6-25 04:24:48 | Show all posts
may be me but you would think gt have some one on this asap, maybe they don't want our money, oh and still cant recharge
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  • Hi hellboy, Thank you for submitting your recharge amount, ign and server number & name, if you could send me your Order Number in your Purchase history on your account then I will personally put in another report for you to the development team, and hopefully they will be able to resolve your problem. Sorry again for the inconvenience.
    Regards,
    Odinj
    Moderator
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    2016-6-25 04:36  Reply

 orangeadeian Last edit in 2016-6-25 04:24:48

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orangeadeian
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Post time 2016-6-25 04:55:16 | Show all posts
i didn't ss it and its not in history, was getting order submitted blah blah, i am done with game for tonight will try again tomoz and get order number then
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  • Ok thank you, Hope this remedies itself in the time before you play again tomorrow, so you can get back to enjoying the game.
    Regards,
    Odinj
    Moderator
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    2016-6-25 05:06  Reply

 orangeadeian Last edit in 2016-6-25 04:55:16

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