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Black Panther mount purchases in Mid-year event

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froghammer
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Post time 2016-6-24 20:32:04 | Show all posts |Read mode
Black Panther mount purchases in Mid-year event Reply:7| View:268
I bought a Black Panter Soul an got a shard not soul. I want the soul or my diamonds back, because there is no way i am spending 1mil in diamonds or 100k in cash to make a black panther.
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 froghammer Last edit in 2016-6-24 20:32:04

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aiven
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Post time 2016-6-24 20:36:32 | Show all posts
Ok I need your IGN , Server number , platform . Also if you have any screen shot please provide it .
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  • In game name    Froghammer
    Server   Nightblade (S6)
    Platform   Internet Explorer
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    2016-6-24 20:57  Reply
  • aiven 

    Jr. Player Moderator

    Internet Explorer is not a platform . Platform (fb / Gtarcade / Kabam / R2 games / Game321 etc etc.) which is your's ???
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    2016-6-24 21:54  Reply
  • using Gtarcade
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    2016-6-24 22:56  Reply

 aiven Last edit in 2016-6-24 20:36:32

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cfruhl123
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Post time 2016-6-24 20:38:35 | Show all posts
You mite as well chalk it up to a loss you will never see the soul or your diamonds again. Or you can spend 996k diamonds an get it.
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  • bofu 

    Jr. Player Moderator

    very wrong - 4 players already had them swapped today
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    2016-6-25 04:30  Reply

 cfruhl123 Last edit in 2016-6-24 20:38:35

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froghammer
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 Author| Post time 2016-6-24 20:52:24 | Show all posts
Edited by froghammer at 2016-6-24 10:53

In game name    Froghammer
Server   Nightblade (S6)
Platform   Gtarcade
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 froghammer Last edit in 2016-6-24 20:52:24

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bofu
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Post time 2016-6-25 04:34:44 | Show all posts
frog do you have a screenshot?

you can grab one of the single shard in your inventory where is shows its just a shard not the soul (use snipping tool and set 2 sec delay then hover mouse pointer over the shard)

With the screenshot you will have all the evidence for support to send the soul to you on Monday (they don't work over weekends) - without a screenshot you may have to wait a week or longer for devs to find time to check the database
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  • i have no clue how a do a screen shot
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    2016-6-25 04:39  Reply
  • I don't have a clue either how to do a screen shot
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    2016-6-25 04:41  Reply
  • bofu 

    Jr. Player Moderator

    windows 8 and onwards comes with a tool called 'snipping tool' it is really easy to use....
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    2016-6-25 05:09  Reply
  • bofu 

    Jr. Player Moderator

    and cfruhi123 - I have no idea who you are... if you have had the same issue with the black panther soul shard please create your own thread/topic about it here in support section and don't forget to include your IGN (game name) plus server name and number
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    2016-6-25 05:11  Reply
  • screen shot posted
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    2016-6-25 06:02  Reply

 bofu Last edit in 2016-6-25 04:34:44

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froghammer
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 Author| Post time 2016-6-25 05:37:36 | Show all posts
screen shot
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 froghammer Last edit in 2016-6-25 05:37:36

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quasi33
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Post time 2016-6-25 23:44:27 | Show all posts
I have the problem that when I try to activate this mount then i become the masage "Mount not found".
I'm play on Server Reindier11 (German Server)
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 quasi33 Last edit in 2016-6-25 23:44:27

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quasi33
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Post time 2016-6-25 23:46:53 | Show all posts
Edited by quasi33@hotmail.com at 2016-6-25 23:50

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  • did you put in a ticket.   another thing is start a new thread of your own in support an explain the problem. they will help you the best they can.
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    2016-6-26 01:08  Reply

 quasi33 Last edit in 2016-6-25 23:46:53

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