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Cant Recharge

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arnaserelis
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Post time 2016-6-24 23:24:59 | Show all posts |Read mode
Cant Recharge Reply:2| View:338
i recharged like 8 times now i cant

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 arnaserelis Last edit in 2016-6-24 23:24:59

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ghost™
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Post time 2016-6-24 23:37:33 | Show all posts
Hello arnaserelis,

    I am sorry for this experience you are having. I sure hope that I can help you resolve this issue. I have submitted all of your information to the developers for review. Once I have a response I will get back to you and let you know in a timely manner what is going on. Thank you in advance for your patience in this matter. Other than this troublesome issue I hope you are having a great time at GTArcade.

Regards,

Ghost
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  • Thank u for quick reply
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    2016-6-25 00:43  Reply
  • i hope it will be fixed , and i love this game
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    2016-6-25 00:44  Reply
  • I assure you it will be fixed. In some way, shape, or form we will let you know what happened whether the payment failed and if it did we will know why and I can give you steps on how to resolve it. Either way, we are here to help. Again thank you for your patience in this matter.
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    2016-6-25 00:54  Reply

 ghost™ Last edit in 2016-6-24 23:37:33

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ghost™
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Post time 2016-6-28 23:40:25 | Show all posts
I have gotten a response back, and they said the payment has failed with the card you used and they suggest you try a different card and/or method of payment. Maybe you have this card linked with many accounts. IF you do for some reason paymentwall and other methods have security measures that deny cards that have been used a lot. Kinda of a stupid system I know. I would suggest, if possible, to link your card with paypal and trying it that way. That is usually the quickest/easiest way I can recharge, when I recharge. Again sorry for any inconvenience you had in this matter. I wish I could be of more help but this is the response I got back on it.
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  • I also have the same problem, and I've also tried linking it to paypal, but the same thing happens with paypal. In any case I've been using gift cards to recharge still a kid so don't have any other way to recharge other than using gift cards.
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    2016-6-29 00:17  Reply

 ghost™ Last edit in 2016-6-28 23:40:25

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