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Why my acc suspension paymont ?

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cuong.nguyen
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Post time 2016-6-25 01:54:47 | Show all posts |Read mode
Why my acc suspension paymont ? Reply:13| View:1356
Why & how i can continous recharge ? pls quickly support, i want recharge for event Mythic Hero at today.
In game : S110, Gannicus
ID : cuongnpv@gmail.com

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 cuong.nguyen Last edit in 2016-6-25 01:54:47

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abaddon08
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Post time 2016-6-25 03:24:45 | Show all posts
Hi Gannicus,
Have your ever disputed a recharge or requested a refund? This would cause you to not be able to recharge again.

Regards,
abaddon08
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 abaddon08 Last edit in 2016-6-25 03:24:45

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cuong.nguyen
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 Author| Post time 2016-6-25 10:16:36 | Show all posts
Can you report for check my account ? Abaddon
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 cuong.nguyen Last edit in 2016-6-25 10:16:36

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abaddon08
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Post time 2016-6-25 10:35:15 | Show all posts
Hi cuong.nguyen,
Yes I can submit your info and have them find out the reason why. So you are aware it is the weekend for the dev team so we may not hear back until monday or tuesday at the earliest.

I will let you know when they respond.

Have fun in-game!
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 abaddon08 Last edit in 2016-6-25 10:35:15

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cuong.nguyen
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 Author| Post time 2016-6-25 11:12:41 | Show all posts
Edited by cuong.nguyen at 2016-6-25 11:40

I need recharge only 200 diamond to become V9 and can get 100 Mythic hero shard from event, but i missed it by this issue.
Yesterday, I has report for them by Ticket from website, but no everyone answer for me. I'm not fun
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  • Hi,
    I am sorry to hear that. Once we know what is going on I will see what options may be available.
    Thank you for your patience
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    2016-6-25 13:43  Reply
  • I was very depressed when this happened, I wanted to quit. I'll see you handling this issue like.
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    2016-6-25 19:25  Reply

 cuong.nguyen Last edit in 2016-6-25 11:12:41

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 Author| Post time 2016-6-26 12:26:18 | Show all posts
Edited by cuong.nguyen at 2016-6-26 12:30

Hi Abaddon

I'm so angry, I want to know when you handle my problems, and compensation policy for me because this is the problem you caused me.I missed event, can't complete dayly quest, miss level, miss .... miss ... misss. How i can play game ?
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 cuong.nguyen Last edit in 2016-6-26 12:26:18

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cuong.nguyen
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 Author| Post time 2016-6-27 10:24:19 | Show all posts
Hi Abbadon

Today is Monday, you can help me, ask dev team about my problem and fix it today, i'm waited 4days.

Tks you.
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 cuong.nguyen Last edit in 2016-6-27 10:24:19

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abaddon08
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Post time 2016-6-27 12:41:02 | Show all posts
Hi cuong.nguyen,
I am sorry you are frustrated about this issue. However, as I stated above it may be Monday OR Tuesday before we get an answer. Monday is not over yet for the dev team, in fact it is still fairly early for them. Please be patient as I am watching for a response and will let you know as soon as they respond.

Thank you
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 abaddon08 Last edit in 2016-6-27 12:41:02

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cuong.nguyen
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 Author| Post time 2016-6-27 13:13:29 | Show all posts
You misunderstood my issues ? Game is not faulty, but my site locked recharge. you understood my issues right ? I think this issue is not handled by the dev team.

SUSPENSION OF PAYMENT
Payment reversals have been requested from your account transactions.
Please contact us within 48 hours in order to avoid having your account blocked for security reasons.
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 cuong.nguyen Last edit in 2016-6-27 13:13:29

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Post time 2016-6-27 13:51:12 | Show all posts
cuong.nguyen,
     I personally apologize for the frustration you are experiencing. As my colleague has stated it was the weekend and the ones in charge of reviewing cases such as this were off. Now that it is Monday they will be backtracking and going over the cases that were reported during this time. I can indeed verify that a case was opened for you but you must understand that they will have to go over their research thoroughly before giving a reply as to what happened. We will keep you updated as more details comes to light on the situation. We are very sorry for this inconvenience.
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 shinokage Last edit in 2016-6-27 13:51:12

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