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Recharge not working

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nfs2669
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Post time 2016-6-25 14:11:21 | Show all posts |Read mode
Recharge not working Reply:5| View:324
Edited by nfs2669@gmail.com at 2016-6-25 23:37

I have tried several times to recharge my account to no avail. I have tried paypal and my card and neither will get me any results. I get to the page that says please refresh in a few moments and i wait and wait to hit it and when i do nothing happens. I have waited up 20mins before waiting to hit the button and still nothing will go through at all. It has an order number and everthing but it will not take money out. Pay pal says it a cancled transation and when i used my card it doesnt even show. My in game name is Cherie and server is s249-Mantari. I have sent a message to support 5 days ago and another 2 days ago and have herd nothing back. Please anyone who can help me with this.


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 nfs2669 Last edit in 2016-6-25 14:11:21

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shinokage
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Post time 2016-6-25 14:28:13 | Show all posts
nfs2669,
    Currently support ticket is not functioning correctly, however if you want to leave me with your in game name and server number I can see if someone can look to find your ticket/ I just want to make sure of something. The charges are not even giving you any order numbers? If it isn't there is a huge probability that the payments have been rejected. Have you checked to make certain that no charges have been deducted from your bank account?
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 shinokage Last edit in 2016-6-25 14:28:13

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S8/S143 Syndaliah ~ PM me in game if you got questions
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brian.maner
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Post time 2016-6-25 15:38:36 | Show all posts
I am having the same problem but there is an order number. I have tried 2 times with no results both had order numbers. I also checked my bank an there was no transactions taken out...
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  • Order ID is generated when ever you try to recharge. In your case it look like they failed, if you provide your IGN, server and order ID we can forward it for check-up
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    2016-6-25 15:53  Reply

 brian.maner Last edit in 2016-6-25 15:38:36

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oropesah
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Post time 2016-6-25 16:23:42 | Show all posts
This is happening to me too My toon name is Ares server 261 order is 146680932135340 I was recharging fine and then it stopped sunddenly i called the bank and they said its not on their end and I have the money, could you see if my account is restricted?
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  • I have summited your case.
    I apologize for the issue at hand.

    Tasoo
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    2016-6-25 16:37  Reply
  • This is happening to me too, i've recharged for 40$ and it stayed on the processing page, no matter how many times i refresh it never goes through. My toon name is HappyB, and server 257.
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    2016-6-26 04:33  Reply

 oropesah Last edit in 2016-6-25 16:23:42

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brian.maner
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Post time 2016-6-25 21:34:00 | Show all posts
checked bank and it wasnt taken out and i havent recieved the purchase my server is S230-Pedipalp-PST user name brian.maner@mail.com char name is airriyn


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Floor reply (4)
  • when you get that screen it means you don't have enough money in your account
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    2016-6-25 22:04  Reply
  • it doesn't charge you for it
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    2016-6-25 22:05  Reply
  • well that's what happens to me XD
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    2016-6-25 22:05  Reply
  • I have enough in the account not sure whats going on
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    2016-6-25 22:22  Reply

 brian.maner Last edit in 2016-6-25 21:34:00

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ianderek
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Post time 2016-6-25 22:34:02 | Show all posts
its obviously a big problem, been 24 hrs now and I still cant recharge, and pointless sending tickets they go unanswered, had a ticket in for couple months now still pending, same as loa tickets don't get answered, and what the point giving u's ign and server per player its more than couple players having the problem, seriously I would think this would got fixed quick time as its money going to them.
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 ianderek Last edit in 2016-6-25 22:34:02

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