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Recharge not working

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oropesah
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Post time 2016-6-25 16:35:36 | Show all posts |Read mode
Recharge not working Reply:11| View:500
I put in a ticket yesterday and been waiting and the events are passing by could a moderator please check if my order is limited/restricted and unlock me please? The orders were going through fine and for some reason just stopped going through. I called the bank and its not on their end. My toon name is Ares server 261 hopefully after someone replies I will try another recharge. This always happens to me when i start a new game/server, I would like to get this resolved soon, thanks.
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 oropesah Last edit in 2016-6-25 16:35:36

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tasoo
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Post time 2016-6-25 16:48:26 | Show all posts
Dear Area. Unfortunately support ticket system is not wokring atm but i got ur order number from the previous thread reply and have summitted it.
I apologize for the issue and will get back to you as soon as I hear from dev team.

Tasoo
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  • Sir I would like my other payments canceled I put in a new order for 49.99 order number is 146684727677739 I just put it through can you hae them process that payment please, thanks.
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    2016-6-25 17:37  Reply
  • has this one gone thru and you have received the diamond sir?
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    2016-6-25 17:50  Reply
  • nope nothing yet, but i want to cancel the 19.99 order that i told you about so i can buy the 49.99 one for bigger event bonus the order number is up top
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    2016-6-25 17:52  Reply
  • ok I have told the dev team to cancel the first one and process the second one.
    It normally should not take this long. I will let you know as soon as I hear something from the dev team sir.

    Tasoo
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    2016-6-25 17:53  Reply
  • No problem , tasoo could you find out if they can unlock or stop restricting my payments on my account, it can get a bit frustrating. I have a long history on this account across many servers they can look me up I have no idea why they would stop my payments....thanks
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    2016-6-25 17:55  Reply
  • hmm.. I might just go back to league of legends, they never deny my payments lol been waiting so long everyone is passing by me cause i cant recharge D=
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    2016-6-25 18:06  Reply
  • I know its not your fault tasoo but you should let the dev team know that they should get their payment system checked out because they will lose alot of customers and money like this, most people that play games like this arent patient Especially when these events are timed, makes it even more crucial
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    2016-6-25 18:09  Reply
  • I agree. It's payment system should and always be top of its game and yet this game fails it so.
    I will report it as you have said.
    Thank you again .
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    2016-6-25 18:22  Reply
  • Thanks well nothing I can do from here ill leave it in you and the devs team hands. But i cant wait all day lol. ill give them 5 more hours then ill go spend it in League of Legends i know they'll take my money haha thanks agauin tasoo
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    2016-6-25 18:26  Reply
  • No problem sir. I have heard of cases where some took a week to go thru which is too long. I have told the dev team to cancel the first one, if I am not around for next shift just start a new thread saying you have either received the diamond or you want it cancelled sir.
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    2016-6-25 18:32  Reply

 tasoo Last edit in 2016-6-25 16:48:26

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oropesah
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 Author| Post time 2016-6-25 17:48:05 | Show all posts
Sir I would like my other payments canceled I put in a new order for 49.99 order number is 146684727677739 I just put it through can you hae them process that payment please, thanks.
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 oropesah Last edit in 2016-6-25 17:48:05

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pulak.asn24
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Post time 2016-6-25 17:51:12 | Show all posts
I am a player of server '224-Ibixian-EST' name MOMO from India . I try to recharge with Visa card but it is not working.
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 pulak.asn24 Last edit in 2016-6-25 17:51:12

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oropesah
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 Author| Post time 2016-6-25 19:22:50 | Show all posts
You would think the devs would prioritize the support forums to fix payment issues, but maybe they are making so much money that its a non-issue lol
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 oropesah Last edit in 2016-6-25 19:22:50

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nekomiyox3
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Post time 2016-6-25 19:32:58 | Show all posts
Something is messed up with the payment we know that this is the 10000th thread that someone has recharge issues im sure the moderators already sent the information to the payment service providers
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 nekomiyox3 Last edit in 2016-6-25 19:32:58

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oropesah
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 Author| Post time 2016-6-25 21:00:10 | Show all posts
Can any moderator give me an update I just put in another order still pending ;/ 146685924850624
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 oropesah Last edit in 2016-6-25 21:00:10

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oropesah
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 Author| Post time 2016-6-25 21:31:05 | Show all posts
You guys should have kept Payment Wall I think World Pay sucks always giving me teouble im sad D=
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 oropesah Last edit in 2016-6-25 21:31:05

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nekomiyox3
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Post time 2016-6-25 22:49:10 | Show all posts
Just be patient i paid 600 for 20k diamonds and still not on my account
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 nekomiyox3 Last edit in 2016-6-25 22:49:10

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coderage
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Post time 2016-6-26 00:15:30 | Show all posts
I have been having this exact issue. If someone reading this is able to push orders through, I would like to have all previous failed orders cancelled except the 2000 recharge I tried to put in last night (a single instance, not the repeated attempts). I am Alexia404 on server 60 (Assassins). If you can help, i'd greatly appreciate it. I am trying to get Moira.

Thank You
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 coderage Last edit in 2016-6-26 00:15:30

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