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equiptment shards from abyss shop and abyss

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jbohag
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Post time 2016-6-27 19:43:34 | Show all posts |Read mode
equiptment shards from abyss shop and abyss Reply:3| View:487
i put in a ticket on this in the support page but was told that support page not working - for 2 days i have lost a lot of equiptment shards i was awarded and bought from abyss and the abyss shop - at first the game gave them to me but than with in at least an hour they dissappeared from my inventory gone - i had enough shards of the imperial sword shards to synth the sword and enough of the imperial mail shards to synth the mail when they disappeared. please fix.
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 jbohag Last edit in 2016-6-27 19:43:34

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tasoo
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Post time 2016-6-27 19:45:33 | Show all posts
Dear player May I have your ign and your server please?
I will have dev team look at your ac to see what has happened to the shards.

Tasoo
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  • in game name - Dalaryia001 server name is angels rise
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    2016-6-27 20:06  Reply
  • Hello jbohag,

    Thank you for providing this information. Your issue has been submitted to our Dev Team for evaluation and resolution.

    Thank you for your continued support and patience. You will be contacted once resolved.

    Black Beauty
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    2016-6-27 20:10  Reply
  • ok 3rd day in a row it took my imperial sword shards again -

    Dalaryia - S2 - Angels rise
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    2016-6-27 21:56  Reply
  • sorry I keep forgetting the numbers

    Dalaryia001 - S2 - Angels Rise
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    2016-6-27 21:57  Reply

 tasoo Last edit in 2016-6-27 19:45:33

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LOA 2 - Server 2 Angel's Rise, IGN = Tasoo
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jbohag
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 Author| Post time 2016-6-30 04:00:51 | Show all posts
ok it has been 5 days since I put in a ticket on this and a total of 6 days that my imperial gear shards has disappeared - along with other things not working properly. please tell me some one is at least working on this and that I am not being ignored. this is getting very frustrating.

Dalaryia001 - S2 - Angels Rise
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 jbohag Last edit in 2016-6-30 04:00:51

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abaddon08
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Post time 2016-6-30 04:20:10 | Show all posts
Hi Dalaryia001,
We apologize for the delay in response and thank you for your patience. The dev team responded that they were unable to confirm any shards missing and that the log shows equipment shards were used to enchant equipment.


Thank you and have fun in-game!
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 abaddon08 Last edit in 2016-6-30 04:20:10

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Abaddon - s117
Patience is a virtue oftentimes forgotten
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