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Payment Issues

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justin ingratt...
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Post time 2016-6-28 21:03:43 | Show all posts |Read mode
Payment Issues Reply:2| View:236
I am having the same issue.  The payments keep getting reversed through paypal.  I tried just using a credit card straight up and the payments are still not going through.

O-1F902335NV4090643
O-0YE98721390121527
O-0J486182HS983094H
O-9LA848378Y146801T
O-2AM95726AC554200P
O-024761975N4198719
O-016187558T0281348

Those are all failed attempts as I tried several different ways and forms of payment as well as different amounts to see if it was specific.  It appears as if nothing will go through.
Please also look into these.

Thanks

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 justin ingratt... Last edit in 2016-6-28 21:03:43

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ghost™
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Post time 2016-6-29 00:16:17 | Show all posts
Hello justin ingratta,

        I am sorry if you are having an issue to recharge. I will be glad to help you. Can you please provide me with your in-game name and server that you have recharged on? Once I have this information I will submit it to the administration for review. Thank you in advance for your patience in this matter.

Regards,

Ghost
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 ghost™ Last edit in 2016-6-29 00:16:17

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ghost™
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Post time 2016-6-29 23:36:11 | Show all posts
Edited by ghost™ at 2016-6-29 23:42

Do you have any GTArcade order numbers for all of this by any chance?
Refer to this link for your oder history and any order numbers you may be looking for http://user.gtarcade.com/chargeV3/history --- Thank you.
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  • I do not have the GTArcade order numbers.  However, the issue seems to have fixed itself and I have not been charged for these orders so all is good.  I am however curious to know what happened in the first place so that I don't replicate it in the future.  I missed out on the last day of the lucky wheel event due to this issue.
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    2016-6-30 08:14  Reply
  • I am sorry that this has happened, but we have no idea to actually see what happened unless we have the order number associated with the recharge. At least you brought good news and you were not charged for this. Sometimes there are multiple reasons for this happening. Your card could be linked to too many account or for some reason the bank/card itself is putting restrictions based off of regions. Usually paypal never fails, so i'm not sure what happened here.
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    2016-7-1 00:30  Reply
  • honestly I have no idea, but I did try 3 different cards through pay pal and I also tried to use them without pay pal (which i hate doing).  Anyway, again, its all fixed.  To be honest there were several players having the same issue as I went through the threads so I believe it had something to do with your system.  Might be something you may want to look into.  I created a new character on S285 just to check and nobody on that server could recharge that day.
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    2016-7-1 02:25  Reply

 ghost™ Last edit in 2016-6-29 23:36:11

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