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Payment Processed but No Diamonds

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chappyy3k
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Post time 2016-6-29 20:18:08 | Show all posts |Read mode
Payment Processed but No Diamonds Reply:6| View:336
Hi Guys,

Literally just made a 400 Diamond puchase (S188 - Name: WhoSaidThat) and can see confirmation come through on my phone as processed... page said processed as well...
But this has not been updated on my game and is also not showing in my payment history.

I tried to write a support ticket for this but the submit button not responding, only refresh button, that lost all the information i typed and then would not load server drop down to retry.

Can you please assist?
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 chappyy3k Last edit in 2016-6-29 20:18:08

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odinj
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Post time 2016-6-29 23:12:21 | Show all posts
Thank you for the fast reply, I have updated your report stating you have provided screenshots, please have patience while the developers look into this issue, I or another member of the mod team will reply here with an update, when we have received word from the developers regarding your issue. Sorry again for the inconvenience and thank you for supporting GTArcade and playing our game.
Regards,
Odinj
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  • No problems Odin and cheers for assisting, I will await an update when you guys have had chance to review in more detail.
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    2016-6-29 23:49  Reply

 odinj Last edit in 2016-6-29 23:12:21

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chappyy3k
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 Author| Post time 2016-6-29 20:55:57 | Show all posts
Hi GM, I notice all other similar threads posted later have been responded to and worked on.
Can you at least acknowledge my issue please?
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 chappyy3k Last edit in 2016-6-29 20:55:57

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odinj
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Post time 2016-6-29 22:08:29 | Show all posts
Hi sorry WhoSaidThat, we have been pretty busy today. Thank you for providing your server number and IGN, could you give me your Order Number from http://user.gtarcade.com/chargeV3/history and I will get it reported, so the developers can take a look into your issue. Sorry for the inconvenience.
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Odinj
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  • Thanks Odin, I can see the traffic and appreciate you are busy... is there anyway I can track this order number down as it is not appearing on my payment history? I have made a 200 diamond recharge either side of this one just fine, the 400 one is missing from payment history and not added to game nor my VIP rating.
    Can send the screenshots of the bank payments altogether and the disparity with the payment history screen if any good?
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    2016-6-29 22:16  Reply
  • Also please note I Have got the Server completely wrong on this request (Sorry!)
    Server - 288 BrainMole
    IGN
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    2016-6-29 22:19  Reply
  • IGN - WhoSaidThat
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    2016-6-29 22:19  Reply

 odinj Last edit in 2016-6-29 22:08:29

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odinj
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Post time 2016-6-29 22:49:41 | Show all posts
Hey WhoSaidThat, I have just talking to SR mods and they have informed me you should have some sort of Order number for the recharge, you said you received confirmation from your bank through your phone, did they send you an order number that accompanied the confirmation, Screenshots would also help in this matter yes and they would be appreciated, Make sure you scribble out and erase and sensitive information regarding your bank account if there is any in the screenshots. I will report this for you and add any more provided information you can send me, to your report, to make it easier for the development team to bring this issue to a resolution for you. Thank you again for your support and sorry for this inconvenience.
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Odinj
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 odinj Last edit in 2016-6-29 22:49:41

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chappyy3k
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 Author| Post time 2016-6-29 23:02:49 | Show all posts
Hi Odin,
Cheers for following up... the description just shows YouzuGames Limited London and not an order number to quote from.

Attached the screenshots and you can see where the missing payment is not showing in the history.

Let me know if any higher definition or anything you need me to do at my end to assist further.

Thanks again


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 chappyy3k Last edit in 2016-6-29 23:02:49

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chappyy3k
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 Author| Post time 2016-6-30 17:57:08 | Show all posts
Hi Odin, All of my diamonds just came through now!
Here is the Order Number as I can see it in my Payment History now:
146720192959341

Just in case you guys want to look into what went wrong for fixes etc..

Thanks you are a Superstar!
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  • Thank you WhoSaidThat, I will post up the extra info you have given me for them to view. Thank you for supporting GTArcade and I hope you have fun in-game.
    Regards,
    Odinj
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    2016-6-30 19:39  Reply

 chappyy3k Last edit in 2016-6-30 17:57:08

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