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Recharge doesn't working

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vangelis75
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Post time 2016-6-30 06:12:21 | Show all posts |Read mode
Recharge doesn't working Reply:13| View:671
I have tried several times to charge diamond and got that massege.
Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
I have contact with my back and got the answer that you have already reserved my money from my credit card all that times that i have tried to recharge diamonds without to get them.
IGN : Arthas
Server : 133
Please send the diamonds that i have payed.

Also i did recharge through paypal and i didn't get anyting.
Here is the Transaction ID: O-73095891AF8584240.
So i need to get the diamonds that i have payed with mastercard also that i have payed wit paypal

Thx in advance



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 vangelis75 Last edit in 2016-6-30 06:12:21

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thena_s2_loa2
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Post time 2016-6-30 06:38:54 | Show all posts
Arthas do you have a transaction id for the mastercard purchase also?
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 thena_s2_loa2 Last edit in 2016-6-30 06:38:54

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 Author| Post time 2016-6-30 06:47:51 | Show all posts
no I don't have them because I did it many times and I didn't keep them.
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 vangelis75 Last edit in 2016-6-30 06:47:51

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thena_s2_loa2
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Post time 2016-6-30 06:51:50 | Show all posts
go here: http://user.gtarcade.com/chargeV3/history
Then select the date range that shows your recharge you are talking about
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 thena_s2_loa2 Last edit in 2016-6-30 06:51:50

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 Author| Post time 2016-6-30 06:58:59 | Show all posts
Here are the order numbers:
Order Number: 146720354295022
Order Number: 146720197341833
Order Number: 146720067272509
Order Number: 146720132463832
Order Number: 146720047129018
Order Number: 146720354295022
Order Number: 146719984449957
Order Number: 146719997761357
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 vangelis75 Last edit in 2016-6-30 06:58:59

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thena_s2_loa2
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Post time 2016-6-30 07:03:28 | Show all posts
wow are these all recent failures?
Does one of these numbers include the paypal order also?
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 thena_s2_loa2 Last edit in 2016-6-30 07:03:28

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 Author| Post time 2016-6-30 07:21:16 | Show all posts
These has to do with mastercard  because when I tried to buy diamonds I thought that my cards had problem and tried many times but after when I contact with bank I found that your recharge system has problem and also that you have reserved the money from my cards.

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 vangelis75 Last edit in 2016-6-30 07:21:16

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Post time 2016-6-30 07:30:45 | Show all posts
OK the transaction ID's you've given me have been reported to support for further review already. I was asking about the paypal order number because that's not one of ours.
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 thena_s2_loa2 Last edit in 2016-6-30 07:30:45

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 Author| Post time 2016-6-30 07:38:16 | Show all posts
here is the Invoice ID: UUZUUSD 146720250952861 from paypal
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 vangelis75 Last edit in 2016-6-30 07:38:16

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Post time 2016-6-30 07:39:04 | Show all posts
ok thank you now that I can use and that's been reported also
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 thena_s2_loa2 Last edit in 2016-6-30 07:39:04

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