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Recharged with wrong server

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bruneiguy.fadl...
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Post time 2016-6-30 09:32:10 | Show all posts |Read mode
Recharged with wrong server Reply:5| View:468
I made a recharge yesterday. I forgot to pick my server when I was recharging but it still went through. My bank notified me saying I made a payment and they have deducted from my bank balance. I checked my payment history but there was none.

I made another recharge with correct servers and everything and it works.

What I am asking is, is there anyway I can also get diamonds from the first transaction I have made?
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 bruneiguy.fadl... Last edit in 2016-6-30 09:32:10

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thena_s2_loa2
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Post time 2016-6-30 09:35:37 | Show all posts
As long as the diamonds and topaz hasn't been spent then yes. I would need the ign and server of where the diamonds went to and the ign and server of the intended recharge account.
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  • The diamonds weren't received in game but the payment was deducted from my card. It didn't even show in my payment history.
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    2016-6-30 09:43  Reply

 thena_s2_loa2 Last edit in 2016-6-30 09:35:37

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thena_s2_loa2
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Post time 2016-6-30 10:34:29 | Show all posts
I am checking on a possible solution for not having the transaction ID.
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 thena_s2_loa2 Last edit in 2016-6-30 10:34:29

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thena_s2_loa2
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Post time 2016-6-30 10:52:48 | Show all posts
I need the IGN and server for the recharge that was sent to the wrong account for a possible resolution
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  • When I was recharging, I forgot to click on a server but it still went to the next page.

    IGN: Fynex
    Server: S283-GiantTroll-ES
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    2016-6-30 11:01  Reply

 thena_s2_loa2 Last edit in 2016-6-30 10:52:48

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thena_s2_loa2
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Post time 2016-6-30 11:07:05 | Show all posts
Thank you. I've forwarded this information to support to see what can be done if anything
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 thena_s2_loa2 Last edit in 2016-6-30 11:07:05

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thena_s2_loa2
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Post time 2016-7-2 06:36:24 | Show all posts
fynex If the money has been paid out, you can contact the payment mothod for an order number or bank
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 thena_s2_loa2 Last edit in 2016-7-2 06:36:24

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