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Recharge Failing to complete

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gamer.wicked
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Post time 2016-6-30 10:42:06 | Show all posts |Read mode
Recharge Failing to complete Reply:8| View:517
Edited by gamer.wicked at 2016-6-30 10:44

Hi ,

I recharged for 2000 diamonds and it says refresh refresh and i accidentaly did one more payment after that. It doesnt complete the recharge and i am waitng for the diamonds and vip level change. Below is the screenshot.

IGN - MentaLServer 110
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 gamer.wicked Last edit in 2016-6-30 10:42:06

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thena_s2_loa2
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Post time 2016-6-30 10:48:50 | Show all posts
Hi MentaL I'll get this checked out for you
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  • Thank you Thena. I am gonna miss out on a few things if this is delayed longer. I waited for almost 10 hours before posting this here.
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    2016-6-30 10:52  Reply

 thena_s2_loa2 Last edit in 2016-6-30 10:48:50

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THENA ON ALL SERVERS
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gamer.wicked
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 Author| Post time 2016-6-30 18:38:53 | Show all posts
Team can i have an update on this ? Is the recharge issue fixed or the devs still working on fixing it ?
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  • Same issue.

    Game: LoA II & S299-Imix-HKT
    Recharge Amount: $4.99
    Game Currency: 200 Diamond
    Time: 07-01-2016 05:21:10
    Order Number: 146736487019549
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    2016-7-1 20:57  Reply

 gamer.wicked Last edit in 2016-6-30 18:38:53

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odinj
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Post time 2016-6-30 19:58:36 | Show all posts
Hello MentaL, Thena is off shift currently, so I'm giving you the word back from the developers, it says the recharge failed, you have been advised to check with you bank to make sure no funds have been taken, and to try again later.
If your funds have been taken, post screenshots of the transactions being confirmed for us (removing any sensitive information linked to your account) and will put in another report for you.
Sorry for the inconvenience and thank you for supporting GTArcade, I hope you have fun in-game.
Regards,
Odinj
Junior Moderator
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  • Same issue.

    Game: LoA II & S299-Imix-HKT
    Recharge Amount: $4.99
    Game Currency: 200 Diamond
    Time: 07-01-2016 05:21:10
    Order Number: 146736487019549
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    2016-7-1 21:21  Reply
  • please help. I already checked my bank it was already deducted. It's not much for not but I really want to get the starter pack
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    2016-7-1 21:24  Reply

 odinj Last edit in 2016-6-30 19:58:36

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gamer.wicked
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 Author| Post time 2016-6-30 21:37:19 | Show all posts
Hi Odinj

Thank you for that, can you please have all my cards information removed on the gtarcade site please.
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 gamer.wicked Last edit in 2016-6-30 21:37:19

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odinj
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Post time 2016-6-30 22:20:33 | Show all posts
Hi MentaL I have reported you want them removing, I will give you an update when this has been done for you.
Thank you for supporting GTArcade and playing our game.
Regards,
Odinj
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 odinj Last edit in 2016-6-30 22:20:33

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Post time 2016-7-1 17:19:41 | Show all posts
Hi MentaL, Dev's have gotten back to me, your cards information has now been removed.
Hope you have fun in-game.
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Odinj
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 odinj Last edit in 2016-7-1 17:19:41

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gamer.wicked
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 Author| Post time 2016-7-1 19:29:19 | Show all posts
Thank you Odinj appreciate the help
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 gamer.wicked Last edit in 2016-7-1 19:29:19

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Post time 2016-7-1 19:48:54 | Show all posts
Np MentaL, that's what we are here for, if you ever have any more problems, don't hesitate to make us aware of them.
Regards,
Odinj
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 odinj Last edit in 2016-7-1 19:48:54

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