Hot Events/Characters Part 2 2016 - 6 - 26

john elliott_8214 · Post time 2016-6-30 15:31:24

Edited by john elliott_8214 at 2016-6-30 15:42

Hello, I submitted a ticket back on the 26th when this occured and just recently it was responded to with a suggestion to post here so...

In Character's Part 2 of Hot Events it stated if you recharge 15,000 diamonds you can spend 1 diamond to swap for Cosmic wings. I recharged enough but the swap button never lit up, in fact none of the buttons in Character's Part 2 lit up for me. Because this is the only reason I recharged such a large amount and I did not get the wings I demand a refund, $150 is a lot of money. I demand action and I expect it rather quickly now as I have been waiting for a response and the response was to go somewhere else and post it,so here I am.

By the way, being a little upset about the situation I spent the 15,000 diamonds so you all will have to figure out how to reclaim them or what I purchased with them and give me my refund.

A quick response would be appreciated.

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kïñg_Är†hµr · Post time 2016-6-30 18:15:53

Hello,

Did you try to check after 12.01 server time? (I don't know if it was Part 1 or part 2 or both activate after 12:01)

Do you have a screenshot of that event? Also will need your IGN,server, Platform .

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john elliott_8214 · Post time 2016-7-1 16:19:59

I continually checked back the rest of that day and yes after reset. The screenshot is from not to long after the incident occurred.

IGN - Hawk, server - originally Barak(808) now ub15, not exactly sure what you mean by platform but if my thinking is correct I am using the client.

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john elliott_8214 · Post time 2016-7-9 13:41:40

GOD DAMN, it's been a week now and have not heard a word... what the hell is going on? What are you going to do? Nothing as usual? SOMEONE NEEDS TO GET OFF THEIR ASS AND DO SOMETHING, I paid $150 in order to get the Cosmic wings and instead I have nothing... WHAT THE HELL ARE YOU GOING TO DO? Seems pretty simple to me, refund me $150 or give me the damn wings.

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john elliott_8214 · Post time 2016-7-15 17:14:34

HELLO!? ANYONE THERE?!

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bofu · Post time 2016-7-15 22:30:34

Hi Hawk

sorry, I don't know how this has got missed...

I will file a report for you later when I get on shift.

If you have the transaction IDs for the recharges which you made on 06/25 that would greatly assist in expediting your case faster now

(you can PM me the transaction IDs if you don't want to post them here)

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Hot Events/Characters Part 2 2016 - 6 - 26

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