Lucky capsule issue

lan fear · Post time 2016-6-30 20:41:50

Edited by lan fear at 2016-6-30 20:51

I accidently selected "use all" for my lucky capsule on June 28. I used approximately 880 capsules on June 28 and left the other 600 (approximately) for the next day. The following day, June 29, my number of attempts was at 2! There were 2 more days for the events and I thought the attempts would carry over like in other events. Is there a way to get my lucky capsules or attempts back please? I submitted a ticket and the reply I received told me to make a comment on the forum. Thank-you for your help!
ByronBlack (S13)
Lan Fear

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ihopesenpaiwillnotice · Post time 2016-6-30 23:01:23

hi, kouhai has noticed your post. the capsule toy attempts are reset on a daily basis that is why you lost your 600 attempts.

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lan fear · Post time 2016-7-29 06:11:21

Hi!
I am doing a follow up to my post. At the time I selected "quick reply" with out realizing that "reply" would have been the better choice. I received advice from Ladylego and she suggested that I contact you again. My case is as follows: in the Capsule Toys screen there is no mention that attempts reset at the end of day. I accidently hit "use all" and I could not read the item description of the Lucky Capsule to know about attempts reset. I feel very silly

and sad

that I lost my attempts and I now know that attempts reset...I would like to ask if your could (pretty) please refund the capsules that I lost. I play this game everyday and I like LOA. Thank-you for your consideration.

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rubeolefm · Post time 2016-7-29 17:51:31

Edited by rubeolefm at 2016-7-29 10:56

Hello LanFear,
I will ask for a kind move from devs, but no guarantee since it is not game issue but you own mistake. I cannot guarantee either that it will be done immediately. Let's cross fingers!

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lan fear · Post time 2016-7-29 23:17:56

Rubeolefm,
Thank-you greatly! I appreciate you taking the time to look into my situation

. I agree that granting my request would be kind of LOA, and I also hope LOA would see it as creating good relations with the players. Despite playing for 3 years, I find there are still many aspects of this game to learn...lol.

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lan fear · Post time 2016-8-3 06:52:07

Rubeolefm,

Any word yet?

Thanks for your time and effort with this

.

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freyafm · Post time 2016-8-3 15:57:38

Hello lan fear, no update yet, please have a little more patience.

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lan fear · Post time 2016-8-4 07:13:26

Okie dokie! Just checking in

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lan fear · Post time 2016-8-20 05:49:08

Dear moderators,

Thank-you to all those that have replied to my forum post, I appreciate your time and effort

. I know that the developers are busy so please excuse me asking for an update. It has been quite a while since I first put in my request...could someone give me an update?

Also, I would post this in the Support section but I don't know how to move my thread into that section

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lan fear · Post time 2016-8-25 22:04:48

I would like to thank the developers, players, and moderators that have helped me address my issue, most notably Ladelego, MizUndrstnd, freyafm, rubeolefm and ihopesenpaiwill.

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