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Customer Service in UserCenter

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11009347247266...
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Post time 2016-6-30 22:58:31 | Show all posts |Read mode
Customer Service in UserCenter Reply:20| View:874
Hi,Can anyone tell me what is the respond time for a reported ticket to be replied?
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 11009347247266... Last edit in 2016-6-30 22:58:31

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jlw
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Post time 2016-7-1 04:08:31 | Show all posts
If you would like you can post the ticket information here instead and I would be more than glad to help

Also don't forget to post your user CID and server
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 jlw Last edit in 2016-7-1 04:08:31

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 Author| Post time 2016-7-1 10:29:46 | Show all posts
I posted my ticket last week on 25/6/2016 and subsequently follow up with a few more messages but there is no reply till now. I don't see the purpose of having a customer service there.

Ticket information as below:

I bought the penance set pack with 12k diamonds from ghost agent armory, with the hope of getting a random piece from this new penance set. However, to my surprise I got a Robe of Repentance instead. I would not spend 12k diamonds if I knew it was a Repentance. Hence, I demand refund for the misleading info.

CID 8126
Server Bahamut
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 11009347247266... Last edit in 2016-7-1 10:29:46

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Post time 2016-7-1 10:35:54 | Show all posts
I will submit this for review thank you for your post and I'll keep you updated
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 jlw Last edit in 2016-7-1 10:35:54

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Post time 2016-7-1 10:37:53 | Show all posts
Also a screenshot would really help if you have one
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 jlw Last edit in 2016-7-1 10:37:53

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AbyAwzvpSQbthW...
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Post time 2016-7-1 11:23:30 | Show all posts
I dont think the user center support works. I have a 3 month old ticket . (Which I eventually posted here and got sorted)
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 AbyAwzvpSQbthW... Last edit in 2016-7-1 11:23:30

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Post time 2016-7-1 11:25:44 | Show all posts
It's not actively watched but I do my best to answer things here
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 jlw Last edit in 2016-7-1 11:25:44

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purplecloud
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Post time 2016-7-1 15:48:16 | Show all posts
Dear player, sorry to reply you so late. We check that you bought Random Penance Set Pack form Agent's Armory event on 2016-06-24 23:10:15, and open it to get a a Robe of Repentence on 2016-06-24 23:15:00(server time). The description of Random Penance Set Pack is pack contains 1 random equipment from Penance Set. Penance Set in game includes Hammer of Repentence, Mask of Repentence, Robe of Repentence, Boots of Repentence, Sash of Repentence and Gauntlet of Repentence.
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 purplecloud Last edit in 2016-7-1 15:48:16

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 Author| Post time 2016-7-1 18:43:31 | Show all posts
How does Penance and Repentance sounds the same? This is very misleading and have led me to spend my diamonds on something which I don't intent to spend on. Why not name it as Random Repentance Set Pack instead.
Link below to the screenshot as prove that I have indeed bought the pack

https://www.dropbox.com/s/vmqmp6 ... 5-12-11-57.png?dl=0
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 11009347247266... Last edit in 2016-7-1 18:43:31

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Post time 2016-7-1 20:03:55 | Show all posts
Purple will be back on later to try to clarify thank you for you patience

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 jlw Last edit in 2016-7-1 20:03:55

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