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Tons of recharge problems.

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ivanel.aleksan...
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Post time 2016-7-1 03:30:29 | Show all posts |Read mode
Tons of recharge problems. Reply:5| View:452
Can't recharge using paysafecard.
Can't recharge using paypal.
Can't recharge using bitcoin.
Can't recharge using mastercard.


-Basically me recharging is impossible and deemed to be doomed.
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 ivanel.aleksan... Last edit in 2016-7-1 03:30:29

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abaddon08
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Post time 2016-7-1 03:37:37 | Show all posts
Hi ivanel,
I am sorry to hear you are having so many issues recharging. I would like to pass this info on to the dev team to see if they can figure out why it is happening. Can I get your ign and server and a list of the order numbers for those attempts if you have them?

You may also want to check this link for further troubleshooting with recharge issues.
http://community.gtarcade.com/fo ... &extra=page%3D1

Awaiting your response
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  • Order Number: 146731480136925
    Game: LoA II & S295-Opinicus-GMT
    IGN: Suinee
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    2016-7-1 03:40  Reply
  • I'm starting to think that purchasing diamonds from Bulgaria is impossible afterall.
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    2016-7-1 06:55  Reply

 abaddon08 Last edit in 2016-7-1 03:37:37

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ivanel.aleksan...
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 Author| Post time 2016-7-1 06:57:18 | Show all posts
So i just found out that purchasing via paysafecard is not possible from here.
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  • But the fact that i cannot purchase with my mastercard is strange enough already,on top of that i contacted my bank and they ain't blocking anything.
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    2016-7-1 06:58  Reply

 ivanel.aleksan... Last edit in 2016-7-1 06:57:18

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abaddon08
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Post time 2016-7-2 03:45:06 | Show all posts
Hi Suinee,
Thank you for the updated information. I have submitted the info you provided for review. I will let you know when I get a response. Please keep in mind it is the weekend for the dev team already so that may delay a response. Normally I would recommend trying other recharge options but since you have already tried several and they did not work I have no other suggestions while we wait.

You could try calling your mastercard provider to check with them about the transaction as well.

Thank you for your patience.
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 abaddon08 Last edit in 2016-7-2 03:45:06

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karalynnjgibso...
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Post time 2016-7-2 08:06:06 | Show all posts
I am having a similar issue with recharging. I go to recharge this morning and it doesn't go through. It keeps saying that it is processing and to refresh after a few minutes. I want to renew my VIP status in the game. Can you please fix the recharge page so people can get recharged? Thanks. SheeraDrkfyr 18-Tempest PST
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  • Basically no recharge option is available for me and i'm starting to think that this might be either server side or not possible from my country.
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    2016-7-2 09:41  Reply
  • The recharge option is just not working in general. Other people in the game that are from all over the globe recharge and some are having issues with trying to recharge their diamonds in the game. So don't feel bad.
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    2016-7-2 10:33  Reply
  • Hi karalynnjgibson,
    I am sorry you are having recharge issues. I will be more than happy to help you. Please create your own thread so that we may better assist you. Thank you
    Provide ign, server # and order number . Also see this link for more information:
    http://community.gtarcade.com/forum.php?mod=viewthread&tid=230704&highlight=Please+read+if
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    2016-7-2 11:26  Reply

 karalynnjgibso... Last edit in 2016-7-2 08:06:06

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abaddon08
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Post time 2016-7-5 04:50:22 | Show all posts
Hi Suinee,
Thank you for your patience. The dev team has responded that you will need to contact your bank or credit card provider to find out why your transactions are failing.

Thank you and have fun in-game!
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 abaddon08 Last edit in 2016-7-5 04:50:22

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