Still no recharge ?!?!?

tazzman71@ntlworld.com

This is now the 14th time i have tried to recharge, because it has been unsucessful i will loose the opportunity to refresh my gold card which is due to expire tomorrow.
This is obviously a major problem and needs resolving, not just for myself but for the other countless players trying the same and getting the same result, this game depends on the people recharging so they can impliment new content, if the recharge carries on failing to work, you will loose a lot of players.

• Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
• Recharge Channel:
  WorldPay
• Account:
  tazzman71@ntlworld.com
• Game:
  LoA II & S264-Foxwoman-GMT
• Recharge Amount:
  $59.99
• Game Currency:
  2000 Diamond
• Time:
  07-01-2016 05:34:23
• Order Number:
  146736566344788
  

IGN is WidowMaker

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tasoo

I have sent a report asap
I apologise for the issue.
I will get back to you as soon as I hear from the dev team.
Again I apologize for the issue.

Tasoo

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tazzman71@ntlworld.com

hi I would still like an answer as to why myself and most other people are unable to recharge ? its been over 10 hrs now and i have heard nothing back

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abaddon08

Hi WidowMaker,
Recharge issues can take up to 24-48 hours or 1-2 business days to receive a response. The dev team has already responded to your issue as I just checked for it. The recharge failed, no money was paid out. They suggest you make sure your card is not linked with multiple accounts and that you do not use multiple ip addresses when recharging.
If you recharge on multiple accounts try using PayPal or a similar service .

This link may be useful to those having recharge issues:
http://community.gtarcade.com/fo ... d=230704&extra=

Hope this helps, have fun in-game!

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tazzman71@ntlworld.com

Hi Abaddon, thank you for the response, I do use paypal and have up to now had over 20 attempts declined, i have 2 cards i use on 2 servers and neither card will work ( s159 and s264 ) so there must be a problem with their side and not mine. thanks to this i have now lost the ability to refresh my gold card.

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abaddon08

Hi WidowMaker,
Hmmm, this is a bit puzzling. So that I have the info correct, I understand then that you have attempted to recharge via PayPal and via WorldPay (Visa) or Adyen (Mastercard) and have not had a single successful recharge recently. But you did use them previously with no issues?

I know you provided the ss above, do you have any of the other order numbers or ss's of them that you can list out the order numbers, dates, payment method and which server and ign you used for each order number?

Thank you

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tazzman71@ntlworld.com

I can get a list from my paypal, but which card and which ign i used them for i cant say, most of the ones from today were for S264 WidowMaker, but i have also tried to recharge for my other account S159 PurpleHaze

UUZUUSD 146739844025090
UUZUUSD 146739837048664
UUZUUSD 146737077433698
UUZUUSD 146736566344788
UUZUUSD 146735573317513
UUZUUSD 146735567359956

I had 2 go through early in the morning but those above are all failed, this is not including the 9 that failed yesterday, I have also tried paying direct via worldplay and have the same result.

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abaddon08

WidowMaker,
Thank you for the information. I will see what I can find out for you. Tasoo is offline but I will let him know I am taking over your case on this and escalating your issue. Normally he would do this if the response had come through when he was online but I know he will not mind. I will let you know here as soon as I have an update.

Thank you very much

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tazzman71@ntlworld.com

thank you Abaddon, i just hope that they can extend the deadline for the gold card as you can see i have been very unsuccessful in recharging but not without lack of trying.

Also on a separate note, the hero shop what sort of randomizer do they use ? I am asking because in 110 refreshes i see more Midas / Tempest ledgendary heroes than Celestial, and its 75% the same heroes. when a celestial hero does turn up its for diamonds and i refresh at least 10-15 times before one turns up that is not for diamonds. ( same with the red hero, i see Moira 4x as much than i do Rei )

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abaddon08

You are welcome tazzman71. We will see what the issue is first and I will be sure to mention your frustration about the gold card.

As for what randomizer they use I do not know and I am sure they will not give that info either as I am sure it is proprietary information. However I have several accounts, over these accounts I have tried all three kingdoms and the one with midas team sees more tempest and celestial heroes in the hero shop. So I do not think it is that they are pushing midas heroes but rather somehow the chances of refreshing randomly with heroes you need is smaller than those you do not need, in my experience. lol, we all go through the same frustrations with it but there is really no way to guess how it works.

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