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Did not receive my diamonds for recharge

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blackrazor
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Post time 2016-7-1 19:21:58 | Show all posts |Read mode
Did not receive my diamonds for recharge Reply:4| View:607
Edited by blackrazor at 2016-7-2 07:27

I recharged a total of 3600 diamonds but did not recieve them, but did get the topaz. Need someone to fix this as fast as possible please.

name: Blackrazor
server: S29-Elaine

Order numbers:
146736998882384
146737013392049
146767032641456
146737164891098

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 blackrazor Last edit in 2016-7-1 19:21:58

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odinj
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Post time 2016-7-1 19:44:38 | Show all posts
Hi Blackrazor, Have you used the Topaz, if so then you will have used your charged diamonds as they are linked together through a recharge. If this isn't the case, please can you provide a screenshot showing your diamonds and topaz count, and also give me your order numbers which has made your 3600 topaz count. Then I will be able to report it to development for you.
Sorry for the inconvenience, and thank you for supporting GTArcade.
Regards,
Odinj
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  • I have edited my post with the information. I have been playing the game so I have spent some diamonds received from quests and events but have not used an topaz. I did not notice not receiving my diamonds until after I spent some diamonds on getting the silver and gold fund's in the Angel's Fund. I thought it might just be a glitch and refreshed the game but that did not work.
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    2016-7-2 07:33  Reply

 odinj Last edit in 2016-7-1 19:44:38

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odinj
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Post time 2016-7-6 05:49:42 | Show all posts
Hi Blackrazor, This confusion might have acquired due to not realising that topaz are charged diamonds, Meaning if u spend your charged diamonds in-game, you are spending your Topaz as when diamonds are used for topaz events, the topaz are consumed, the angel fund is based on charged diamonds, I will add your order numbers to your report, so the developers can look into it and confirm that you indeed, used them in-game without realising. If this isn't the case and you didn't receive them, then the developers will deal with that also, and once I have word back from them I will update you, for either outcome.
Sorry for the inconvenience and thank you for supporting GTArcade.
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Odinj
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 odinj Last edit in 2016-7-6 05:49:42

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odinj
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Post time 2016-7-6 19:10:28 | Show all posts
Hi, word back from the Developers stated that all but 146767032641456 (3rd one) was successful recharges. If you could check that the Numbers correct, if it isn't I cant update your report with the correct number and get the developers to look into it again for you.
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Odinj
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  • the correct order number is

    146737032641456

    I did not receive diamonds for my new recharge I did today. the order numbers are:

    order number:
    146857619819746
    146857624650774

    can you have them please look into these new charges also, Thank you
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    2016-7-15 18:26  Reply

 odinj Last edit in 2016-7-6 19:10:28

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odinj
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Post time 2016-7-30 03:46:39 | Show all posts
I am so very sorry for the extremely late reply to this issue, I recently had to have some time away from working as a moderator, I have updated your order number. Have your 2 new order numbers you have provided been sorted out for you and no-longer having problems or do you need me to report them also.
Again sorry for the late reply.
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Odinj
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 odinj Last edit in 2016-7-30 03:46:39

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