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Great Fund problem

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neil johnson
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Post time 2016-7-2 04:07:35 | Show all posts |Read mode
Great Fund problem Reply:22| View:1064
Could you please get someone to check on my account pleaseWe have had serious lag issues on my server all day and getting operation too fast messages all the time.
i collected from the Grand Fund hot events, i got the rewards for grand fund 1 no problem
but Grand Fund 2 shows i have collected but i did not get the diamonds or runestones.

HELP please

thanks
Saruman
Kabam server 1
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 neil johnson Last edit in 2016-7-2 04:07:35

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janfousek
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Post time 2016-7-18 16:03:20 | Show all posts
Nope they were too busy making new bugs into other parts of the game
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 janfousek Last edit in 2016-7-18 16:03:20

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Fix the bugs instead of new nonsense!
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cnym
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Post time 2016-7-7 08:33:57 | Show all posts
Edited by cnym at 2016-7-8 00:29

IGN: Vespra
Kabam , Server 1

Please see the attached screenshot of supposed compensation for 2,000 diamonds and the chests that I am owed from the issues with Great Fund III.
First, I completed the purchase with the expectation of receiving over the 5 days 37,500 diamonds and the chests as laid out in the attached screenshots.
On July 1, there was a glitch that caused the “collect” tab to not engage. So, I may have clicked several times out of frustration. But the frustration was because the collect button was not working. Eventually, on July1, I received the 6500 diamonds that I was expecting.
On July 2, there were again problems with the “collect” button, but eventually I ended up with approximately 13,000+ (I am not positive how many hundred I had) diamonds.
OnJuly 3rd , 4th and 5th there were again problems with the “collect” button and to that end I began sending in support requests (On all 3 days).
Sometime during those 3 days I did receive another 4,000 diamonds. Not 6500 or multiples of 6500! I had 1,100 diamonds remaining in my bank on the game when I made the initial purchase of 20,000 diamonds to obtain the Grand Fund III. These amounts do not add up to your accusations nor have I been provided with the amount due. I currently have 17,191 diamonds after obtaining my daily “monthly card” amount and using small amounts(10 diamonds a few timesto obtain the “Source of all Souls” in Homestead) and 100 diamonds each day for tidal pool lazer.
I am attaching the offer of compensation in the amount of ONLY 2,000 diamonds and the chests with the accusation that I had fraudulently received multiple rewards on July 1.
The compensation offer is ludicrous! It does not even compensate me for the full 20,000 diamonds that I initially spent to supposedly obtain 500% rewards, let alone ANY of those diamond rewards other then the chests.
I have had many issues with this game over the 2.5 years that I have been playing it. Because I am not a technical wiz I couldn’t prove the losses as I was unable to provide pictures of the proof of losses. However, I continued to play because the friendship and camaraderie of people that I play with was more important to me then the issues I have had. But this goes way too far! And I have lost too much financially in this transaction to just let it ride with what was offered.
I deserve to have all the rewards that were originally offered as stated. No more but definitely NO LESS! Please review the screenshots again!
Additional information:
Above I stated : "Sometime during those 3 days I did receive another 4,000 diamonds. Not 6500 or multiples of 6500! I had 1,100 diamonds remaining in mybank on the game when I made the initial purchase of 20,000 diamonds to obtainthe Grand Fund III."
I have now realized that the additional diamonds that I received were resultant of the "feather" collection (2,000 diamonds) and I also did a "Precious Pro" recharge for 1,000 diamonds. This actually makes up the difference and these are all records in your logs that are clear cut! If you are not going to provide what you say then don't offer it to begin with, it is misrepresentation and misleading advertizing, which is illegal! And by taking the 20,000 diamonds and not providing what was offered, the developer is the one acting fraudulently!
Please post in reply the log that shows that I collected multiple times and I will withdraw the previous statements! (which never occurred so you will be unable to do)


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 cnym Last edit in 2016-7-7 08:33:57

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neil johnson
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 Author| Post time 2016-7-7 00:53:15 | Show all posts
ok someone needs to tell the devs the weekend ended 3 days ago and they need to put the cra ck pipe down

i could not collect any rewards let alone collect them 3 times

i want what i am owed

3550 diamonds
500 runestones
100 khaos core
100 element crystals



the 600 diamonds and 500 runestones only cover 1 day of their bugged event


Saruman kabam server 1
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 neil johnson Last edit in 2016-7-7 00:53:15

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kïñg_Är†hµr...
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Post time 2016-7-5 18:37:53 | Show all posts
Hello illusionist,

Will make a report for you.
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 kïñg_Är†hµr... Last edit in 2016-7-5 18:37:53

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kïñg_Är†hµr...
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Post time 2016-7-4 18:35:47 | Show all posts
Hello,

Will notify miffyreylo that you updated your report.
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 kïñg_Är†hµr... Last edit in 2016-7-4 18:35:47

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miffyreylo
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Post time 2016-7-2 11:34:55 | Show all posts
Sent in a report regarding your matter. The devs won't be back until Monday, so there will unfortunately be some delay. So sorry for the inconvenience.
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 miffyreylo Last edit in 2016-7-2 11:34:55

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neil johnson
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 Author| Post time 2016-7-4 15:46:38 | Show all posts
UPDATE

i am still waiting for 1900 diamonds and 500 runestones from 1st july.

today i have a new issue with Great Fund, i cannot collect todays grand fund 1 rewards but it says i collected 6 times already lol
can you get 800 diamonds and 100 khaos core sent to me along with the 1900 diamonds and 500 runestones

thanks

Saruman
Kabam server 1
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 neil johnson Last edit in 2016-7-4 15:46:38

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donnalara06
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Post time 2016-7-5 01:22:02 | Show all posts
Please HELP!
I have the same Problem also.. Kindly fix this..

Thank you!

Kabam - SERVER 1
Donnalicious
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 donnalara06 Last edit in 2016-7-5 01:22:02

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dodgemman
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Post time 2016-7-5 03:04:29 | Show all posts
For me It is Great Fund 2 and 3 that don't work - 1 worked fine!

IGN: Peter
Server 1 Kabam




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 dodgemman Last edit in 2016-7-5 03:04:29

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cnym
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Post time 2016-7-5 04:27:56 | Show all posts
I am also experiencing the Great Fund III problem and can not collect for the past 2 days, Vespra in Server 1 thank you.
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  • kïñg_Är†hµr... 

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    Hello,

    Please provide your IGN,server , Platform . So that i can report this issue.
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    2016-7-5 18:19  Reply
  • Kabam - Server 1
    In game name: Vespra
    And the 3rd and final day it is still not working. Please help, I am now due 24K diamonds
    Thank you.
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    2016-7-5 20:23  Reply
  • Plus all the resources promised (sorry forgot to say that in my previous requests and they will be very important also)
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    2016-7-5 20:24  Reply

 cnym Last edit in 2016-7-5 04:27:56

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neil johnson
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 Author| Post time 2016-7-5 15:32:27 | Show all posts
another update
so today i cannot claim Great Fund 1 again

so since today is the last day of this event could you send me
3550 diamonds
500 runestones
100 khaos core
100 element crystals

this is the total i am owed from the great fund event.

thanks
Saruman
kabam server 1

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 neil johnson Last edit in 2016-7-5 15:32:27

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kïñg_Är†hµr...
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Post time 2016-7-5 18:22:44 | Show all posts
Hello neil johnson,

I will update your report.  
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 kïñg_Är†hµr... Last edit in 2016-7-5 18:22:44

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illusionist
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Post time 2016-7-5 18:28:28 | Show all posts
I am experiencing the same problem. Cannot collect from great fund 2. Please fix this.

IGN: Sith Lord
Server: Kabam Server 1

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 illusionist Last edit in 2016-7-5 18:28:28

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Sith Lord| GameRocks Server 1
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