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Purchase Lag

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kelv
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Post time 2016-7-2 04:38:56 | Show all posts |Read mode
Purchase Lag Reply:8| View:427
Edited by kelv at 2016-7-2 04:40

I tried submitting a ticket but it wont let me so ill post it here

i purchased the wrong item because if lag ;( can you refund me? or change it? i wanted to purchase the unicorn seal but lag gave me the landrunner seal. and i was playing to save for it thank you . i dont really have the money to top up just to get the other seal

IGN : Kelv
Server : S240 Deathless
Game : LoA II

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 kelv Last edit in 2016-7-2 04:38:56

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abaddon08
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Post time 2016-7-2 05:23:57 | Show all posts
Hi Kelv,
I am sorry you experienced this issue. Do not activate the landrunner and I have submitted your info to the dev team. I will let you know when they respond. Please keep in mind it is already the weekend for them so it may be Monday or Tuesday before we get a response.

Thank you
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  • thank you i will wait for the time being , thank you very much
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    2016-7-2 05:58  Reply

 abaddon08 Last edit in 2016-7-2 05:23:57

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kelv
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 Author| Post time 2016-7-2 07:32:41 | Show all posts
Thank you for the swift response i will wait for the response as i dont have money to top up just to get the other mount. thank you
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 kelv Last edit in 2016-7-2 07:32:41

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Post time 2016-7-2 11:29:54 | Show all posts
You are most welcome Kelv.
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 abaddon08 Last edit in 2016-7-2 11:29:54

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 Author| Post time 2016-7-3 12:19:42 | Show all posts
update i still havent heard from the mods bumping so anyone with the same problem will also post here
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 kelv Last edit in 2016-7-3 12:19:42

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Post time 2016-7-4 01:51:35 | Show all posts
Hi kelv,
It is the weekend for the dev team so we should hear back from them Monday or Tuesday as I stated above. Thank you for your patience.

Have fun in-game!
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 abaddon08 Last edit in 2016-7-4 01:51:35

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 Author| Post time 2016-7-5 03:27:39 | Show all posts
is should be about time right now its tuesday here on australia thank you
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 kelv Last edit in 2016-7-5 03:27:39

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Post time 2016-7-5 05:28:05 | Show all posts
Hi Kelv,
Today is Monday in the US btw. All references to time go by US eastern timezone. But yes I now have a response for you.
Unfortunately the dev team is unable to assist in this matter. It did not occur due to a game bug or game issue, therefore they cannot remove the mount and refund the diamonds. Had you purchased two of the same mount and wished one to be removed they could have done so.

Have fun in-game!
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 abaddon08 Last edit in 2016-7-5 05:28:05

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 Author| Post time 2016-7-5 11:35:24 | Show all posts
aww so i just got a useless mount just because the game lagged out when i tried to purchase , cuz why would i buy something that requires to top up before i can activate ,
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 kelv Last edit in 2016-7-5 11:35:24

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