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Never received my Hercules with recharge

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richone469
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Post time 2016-7-2 07:37:45 | Show all posts |Read mode
Never received my Hercules with recharge Reply:7| View:1295
Edited by richone469 at 2016-7-2 08:16

I origionally had submitted a ticket through support. They finally replied and told me to post here since they would't look after it.

I purchased $140 in diamonds tonight (June 25/16). I got all the bonuses. I went to Hero's Carnival I since it was flashing. I scrolled down to my flashing choices, I proceeded to buy HERCULES creast for 1 diamond. I went to evolve Earthshaker and guess what I was told I don't have HERCULES'S creast. I went to my inventory and found I have another Earthshaker creast but no HERCULES. Now everything worked fine for my evolving of Dark Valkyrie to Super Valkyrie. I do have screen shots however they are too large to add as attachments.

I am on S16, in game name DBD69.
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 richone469 Last edit in 2016-7-2 07:37:45

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miffyreylo
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Post time 2016-7-2 12:07:23 | Show all posts
Okay. And yeah, it's best to just report issues on forum instead of tickets system lol.
I'll send in a report regarding this matter. If you could, it would be extremely vital if you could provide me with the order transaction of the recharge(s) you made for the $140 also. Also, please take a screenshot of the evolve screen, where it says that you are unable to evolve Earthshaker. Thanks! (Once you've provided the information, please send me a forum mail so I may update the ticket ASAP)
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 miffyreylo Last edit in 2016-7-2 12:07:23

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richone469
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 Author| Post time 2016-7-3 04:14:07 | Show all posts
I don't have any transactions numbers as your credit card system doesn't provide them. They also are not posted online to my credit card. From the screen shots I will provide to you personally because they are too large of a file to post here.
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 richone469 Last edit in 2016-7-3 04:14:07

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miffyreylo
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Post time 2016-7-3 14:58:28 | Show all posts
You can find the Order Transactions through Payment History. If you click on recharge, the last option on the left hand side, you should see 'Payment History'. That will be where you can find the Transaction ID. And will wait for your screenshots.
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 miffyreylo Last edit in 2016-7-3 14:58:28

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 Author| Post time 2016-7-3 20:50:52 | Show all posts
Edited by richone469 at 2016-7-3 21:02

I am playing on Kabam servers there is no option for a transaction history as you can see from the screenshot. I have resized my screenshots so they can be uploaded.

As you can see from first screenshot i had purchased hercules since it is no longer flashing You can also see in the screen shot that earthshaker is in my party. and that his crest is in my inventory. So I am not trying to get a free upgrade to Herc. Also you can see that Hero's Carnival is still flashing for 2 and 3. So i made the purchases of 40 and 100 to receive my upgrade in character.

There are no transaction numbers but there is a copy of my purchase's from my bank statement online, including the exchange rate (33.8%) that i have to pay to play this game.


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 richone469 Last edit in 2016-7-3 20:50:52

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Post time 2016-7-3 21:42:34 | Show all posts
Hi, thanks for updating the thread, I'll log a report for you regarding this now
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 workafrica5 Last edit in 2016-7-3 21:42:34

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Required: IGN, Server No, SS, Platform and Order ID(Recharge)

Links Payment: http://goo.gl/NVWv7p l http://goo.gl/l6CWYQ
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 Author| Post time 2016-7-3 22:48:41 | Show all posts
Edited by richone469 at 2016-7-3 22:50

TYVM     

Kabam S16, DBD69
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 richone469 Last edit in 2016-7-3 22:48:41

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richone469
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 Author| Post time 2016-7-6 00:13:28 | Show all posts
I still havn't received my Hercules crest
IGN  DBD69
Server: S16 Kabam
SS ??
Platform  computer Windows 10
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 richone469 Last edit in 2016-7-6 00:13:28

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